M&T Bank · 1 day ago
Banking Services Line Manager II - Commercial Lending Operations: Bilateral Loan Servicing
Buffalo, NY
Full-time
Hybrid
Mid, Senior Level
$75K/yr - $124K/yr
7+ years expM&T Bank is a financial institution seeking a Banking Services Line Manager II for their Commercial Lending Operations. The role involves managing teams, ensuring compliance with policies, and enhancing operational efficiency within the department.
Financial Services
Responsibilities
Oversee daily activities and ongoing strategic planning of one or more units within Commercial Lending Operations, ensuring quality standards are maintained in accordance with Bank, Division and Department policy and all activities of the unit(s) are completed in compliance with defined processes and regulations
Direct and monitor activities of assigned staff to ensure all organizational and departmental policy and procedures and external regulations are followed to minimize risks to the Bank from non-compliance
Provide leadership, guidance, feedback and training to staff
Compile month-end data for unit activities for distribution to and decision-making by management
Interact routinely with Division/Department management to discuss business objectives specific to the unit(s) managed
Evaluate unit processes, procedures and policies routinely and approve changes to increase operational efficiency of units managed
Maintain established service levels within assigned unit(s) and address escalations to meet defined business expectations
Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management
Promote an environment that supports belonging and reflects the M&T Bank brand
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
Complete other related duties as assigned
Qualification
Required
A combined minimum of 7 years' higher education and relevant work experience, inclusive of a minimum of 2 years' work leadership and/or supervisory experience
Excellent customer service skills
Prior experience using tact and diplomacy
Strong knowledge of relevant spreadsheet, word processing, and presentation software as required within unit managed
Preferred
Bachelor's degree
Call center and/or financial services operations experience
Excellent verbal and written communication skills
Strong knowledge of departmental systems, documents and procedures
Proven experience to motivate team and handle conflict without alienating others
Company
M&T Bank
Great companies have an enduring sense of purpose.
10001+ employees
H1B Sponsorship
M&T Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (116)
2024 (113)
2023 (84)
2022 (103)
2021 (42)
Funding
Current Stage
Late StageLeadership Team
René Jones
Chairman & Chief Executive Officer
Dan Saper
•Co-Founder/Co-Chairman of Welcome to M&T Bank Affinity Group, Western New York Chapter
Recent News
2025-10-07
2025-10-06
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