Penn State University · 5 hours ago
HR Shared Services Representative
Penn State University Park
Full-time
Hybrid
New Grad, Entry Level
$35K/yr - $50K/yr
0+ years expThe Pennsylvania State University is seeking an HR Shared Services Representative to provide exceptional customer service to employees as the first point of contact for their Human Resources inquiries. The role involves answering questions, investigating inquiries, and providing administrative support related to HR topics such as benefits, compensation, and recruitment.
Higher Education
No H1B
Responsibilities
Provide exceptional customer service to employees as the first point of contact for their Human Resources inquiries
Answer questions received via telephone and e-mail
Investigate and resolve routine to intermediate inquiries
Coordinate with respective departments
Escalate complex inquiries to appropriate professional services, payroll, or other staff, as appropriate
Handle queries related to a wide range of HR topics including time off, leaves of absence, FMLA, benefits, retirement, compensation, professional development, recruitment, and HR policies
Support and aid other HR Shared Services staff in the resolution of requests and the analysis/diagnosis of problems
Provide general administrative support such as documentation of calls/emails via case management software, scanning and indexing of employee documents, compiling reports, and processing employee and payroll transactions
Qualification
Required
High degree of sensitivity in handling confidential information
Accuracy and attention to detail
Ability to demonstrate professionalism in daily tasks
Commitment to handling questions and concerns with speed, accuracy and professionalism
Sound judgment and discretion in referring inquiries to other HR staff members or units
Ability to work independently, as well as part of a team
Strong customer service and communication skills, both oral and written
Ability to effectively learn and utilize new technologies
Ability to prioritize and multi-task
General Equivalency Diploma (GED) or High School (HS)
No prior relevant work experience required; previous relevant work experience accepted in lieu of education
Employment with the University will require successful completion of background check(s) in accordance with University policies
Applicants must be authorized to work in the U.S
Preferred
Proficiency in Office365 suite
Benefits
Comprehensive medical, dental, and vision coverage
Robust retirement plans
Substantial paid time off which includes holidays, vacation and sick time
Generous 75% tuition discount, available to employees as well as eligible spouses and children
Company
Penn State University
There’s a reason Penn State consistently ranks among the top one percent of the world’s universities.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Hamza Jamjoom
Co-Founder - Arts & Architecture Student Council
Kara Pytko
Co-founder of Virtual Scientist Webinar Series
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