Q-Lab Corporation · 2 days ago
Technical Customer Service Representative
Homestead, FL
Full-time
Onsite
Mid Level
3+ years expQ-Lab Corporation is a global leader in providing material durability testing products. They are seeking a Technical Customer Service Representative to provide technical education on outdoor weathering and corrosion testing services, support clients during testing, and create cost proposals.
ElectronicsManufacturing
Responsibilities
Provide customer education on Q-Lab's services by phone or e-mail and determine best course of action to match customer needs
Provide technical expertise to customers on weathering/corrosion testing plans and provide continuous ongoing client contact during testing services along with documentation of all customer contact
Discuss requests with the Inside Sales Leader to review project feasibility
Review testing standards and engineering drawings
Create proposals for testing at all Q-Lab testing locations and follow up on cost estimates or tests requested but not received
Attend trade shows to represent Q-Lab and host in-person tours at Q-Lab Florida
Qualification
Required
Minimum Associate's degree in a science field (Biology, Chemistry, Physics, etc.) preferred
Minimum 3 years of customer service experience, including heavy written correspondence
Must be able to explain technical concepts at a variety of levels (technical to non-technical)
Computer literacy and good working knowledge of MS Word and Excel
Ability to communicate effectively in English, both written and verbal. Must be detailed in documentation
Fair grasp of algebra and geometry concepts
Business etiquette knowledge
Preferred
5 years customer service experience
Bachelor's degree, or greater, in a hard-science (Biology, Chemistry, Physics, etc.)
Experience in a test or manufacturing lab
Experience with national and international standards (ASTM, ISO, DIN, etc.)
Benefits
Year-end bonus
Company-funded retirement plan
Health
Vision
Dental
Disability
Life
Generous Paid Time Off
Holidays
Company
Q-Lab Corporation
Q-Lab Corporation is a global provider of material durability testing products.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Doug Grossman
CEO
Kirk Wilhelm
Chief Financial Officer
Company data provided by crunchbase