Beth Israel Lahey Health · 11 hours ago
SWITCHBOARD OPERATOR
Milton, MA
Full-time
Onsite
New Grad, Entry Level
$17/hr - $22.88/hr
0+ years expBeth Israel Lahey Health is a growing healthcare organization committed to making a difference in people's lives. The Switchboard Operator will operate telecommunications equipment, manage patient registrations, and provide assistance to visitors and patients while ensuring a safe and efficient communication environment.
Elder CareHealth CareHospitalPrimary and Urgent CareProfessional ServicesTraining
Responsibilities
Under the direct supervision of the Communications Manager, operate the hospital’s main console and provide internal and external telecommunications links. Refer and redirect calls to appropriate personnel
Operate the hospital paging systems and refer limited messages as requested. Issue and maintain appropriate control records for paging services. Instruct users to access telephone paging network
Receive, greet and direct visitors, patients, salespersons and others. Release limited patient condition information as requested
Monitor and properly respond to alarm indicators located in the switchboard area. Perform emergency communications procedures when warranted. Safeguard and issue keys to secure areas, as requested
Keep an accurate record of all on-call schedules, including Medical/Surgical Staff, Pharmacy, House Officer, Maintenance, Administration, Operating Room and Recovery Room
Handle all Fire calls including drills using proper procedures
Handle all code “77” cardiac calls using proper procedures
Uses proper telephone etiquette, tone of voice, and is always helpful and courteous
Keeps a clean and pleasant working environment
Performs job functions in a manner, which promotes the safety and health of the worker, co-workers, patients, and visitors in Milton Hospital
Interview patients or their designee to secure personal, social and financial data; greet all patients and others with courtesy, promptness, respect and concern; respect the patient’s right to privacy and confidentiality. Complete registration paperwork and inform patient of Admission Policies and procedures. Enters information into the computer
Obtain identification, appropriate signatures and/or copes of insurance cards
Initiate embossed charge plate for each admitted patient. Stamp all necessary requisition, cards and identaband bracelet for each patient
Determine nursing floor to be used and work with nursing units and supervisors to ensure appropriated bed placement
Answer phone, assist with other jobs in department, as requested
Sense and seek assistance for a sensitive patient in an emergency situation
May be assigned on off-shifts, holidays, weekends and may work overtime
Perform similar or other duties as may be necessary on an emergency, temporary or limited basis, or as assigned
Performs job functions in a manner which promotes the safety and health of the worker, co-worker, patients and visitors in Milton Hospital. All job functions are subject to change at the discretion of the Hospital Administration
Qualification
Required
High School Graduate or equivalent
One to three months related experience or on the job training
Ability to type is required
Medical terminology and use of Computer
Company
Beth Israel Lahey Health
Beth Israel Lahey Health Center offers patient care, urgent care, assisted living, and research and education services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Robert Fields
Chief Clinical Officer and Executive Vice President
Recent News
Boston Globe
2025-11-24
Morningstar.com
2025-11-07
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