Desktop Support Specialist jobs in United States
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Infojini Inc · 2 days ago

Desktop Support Specialist

positionBeaumont, TX
timeContract
remoteOnsite
senioritySenior Level, Lead/Staff
date8+ years exp

Infojini Inc is seeking a Desktop Support Specialist to provide technical support and training for personal computers and related systems. The role involves troubleshooting hardware and software issues, performing installations, and mentoring junior technicians.

Information Technology
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H1B Sponsor Likelynote
Hiring Manager
Siddhi Yadav
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Responsibilities

Performs installation, repair, and preventative maintenance of personal computers (PC) and related systems
Troubleshoots and resolves software and hardware failures
Identifies network problems when they relate to personal (desktop or laptop) computers
Provides technical support, training, process creation and leading various project efforts, and is an exceptional local leader and mentor to junior Technicians

Qualification

Executive level supportEnd-user supportPC hardware supportSoftware installationTroubleshooting IT hardwareMicrosoft Office 365Cisco WebexTechnical knowledge articlesServiceNowMulti-vendor support

Required

6 Experience providing “white-glove” executive level support
8+ Experience providing end-user support
8+ Experience in supporting personal computer hardware and routine software installation
8 Experience troubleshooting IT hardware and peripherals in an enterprise environment
8 Experience support Microsoft Productivity tools such as Office 365 and MS Teams
8 Experience support video tele-conferencing solutions such as Cisco Webex

Preferred

7 Experience creating technical knowledge articles
5 Experience utilizing ServiceNow in a support environment
5 Working in a multi-vendor environment for support operations

Company

Infojini Inc

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Infojini Inc. delivers innovative IT Services and Solutions to empower startups, Fortune 500 companies, and global enterprises.
dateFounded in 2006
location
Columbia, Maryland, USA
people-size501-1000 employees
web-link
http://www.infojiniconsulting.com/

H1B Sponsorship

Infojini Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (12)
2023 (11)
2022 (5)
2021 (10)
2020 (21)

Funding

Current Stage
Late Stage

Recent News

Baltimore Business Journal
Fast 50 rankings 2023: Infojini Inc.
2023-11-04
Company data provided by crunchbase