Gathering Place · 6 hours ago
Guest Relations Host
Tulsa, OK
Full-time
Onsite
New Grad, Entry LevelGathering Place is seeking a Guest Relations Host to create unforgettable experiences for guests visiting the park. The role involves providing exceptional service, engaging with visitors, and ensuring a welcoming environment while addressing guest inquiries and needs.
Amusement Park and ArcadeEventsSports
Responsibilities
Proactively engage with park guests in a friendly and welcoming manner, ensuring they feel valued and cared for
Gain a comprehensive understanding of all park offerings, policies, and services to provide accurate and helpful information
Anticipate and address both expressed and unspoken guest needs, ensuring every visitor has a positive experience
Respond to guest inquiries with accurate information and provide clear directions to park attractions and amenities
Communicate the park’s mission to guests, helping them connect with the values and purpose behind their visit
Support guest interactions with park mascot characters, enhancing their overall experience
Craft thoughtful and professional written responses to online reviews, guest inquiries, and emails, maintaining the park's positive reputation
Serve as the primary point of contact for all incoming guest phone calls, offering assistance or directing them to the right team members as needed
Collaborate with team members to ensure that all guest requests and inquiries are promptly addressed
Follow up on voicemails and emails in a timely and efficient manner to maintain excellent communication with guests
Resolve guest complaints with empathy and professionalism, always striving to exceed guest expectations
Monitor radio calls and respond to guest incidents or inquiries from other team members, maintaining smooth communication and swift action
Ensure proper documentation of lost, found, and claimed items, maintaining organized records
Oversee checkout processes for items such as wheelchairs, board games, sensory bags, and other guest services equipment
Maintain the cleanliness and organization of the Guest Services window, office, and Williams Lodge lobby area, ensuring a welcoming environment
Assist the Operations team with keeping Williams Lodge clean and tidy, including sweeping and cleaning up spills as needed
Be a key resource for park information, supporting other team members with knowledge about the park’s offerings and policies
Collect valuable guest feedback through surveys and share insights with management to improve the guest experience
Operate within established policies and procedures to ensure the safety, efficiency, and satisfaction of all guests
Perform other duties as assigned, contributing to the smooth and successful operation of the park
Qualification
Required
High school diploma or GED
A strong desire and ability to enhance The Gathering Place brand, supporting the mission of The George Kaiser Family Foundation, and benefiting the community, donors, and all stakeholders
Comfortable with public speaking and engaging with diverse audiences
Proven experience in a customer service setting, delivering exceptional service
Excellent written and verbal communication skills
Ability to maintain a calm, friendly, and professional demeanor in all situations
Familiarity with working in a guest-centric environment
Experience using Microsoft Office software (Word, Excel) and Outlook applications
Flexibility to work weekends, holidays, and non-traditional hours as required
Willingness and ability to work in various weather conditions
Physical Demands: Perform the following physical activities: kneeling, squatting, bend floor-to-waist/waist-to-overhead, reach overhead, stand, sit, lift and walk indoors and outdoors for extended periods of time, simple grasp and fine hand manipulations tasks
Must have the ability to sit/stand for extended periods of time; exhibit manual dexterity to use equipment; use a step stool, see and read printed material, physical agility to lift and carry up to 50 pounds individually, and 100 pounds with assistance, to bend, to stoop, to walk and to reach overhead
Preferred
Proficiency in Microsoft Office software and Outlook applications
Company
Gathering Place
Gathering Place is a park that provides events, dining, and sports.
Founded in 2018
11-50 employees
Funding
Current Stage
Early StageRecent News
Milwaukee Business Journal
2023-10-20
2023-03-08
Business Journals
2023-01-05
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