Entersekt · 2 days ago
Customer Success Manager (AMER)
United States
Full-time
Remote
Mid Level
3+ years expEntersekt is a leader in digital banking fraud prevention and payment security, offering secure digital transactions for financial institutions globally. The Customer Success Manager will manage relationships with clients across the Americas, ensuring satisfaction and driving product adoption through Entersekt’s solutions.
AppsFinanceFinTechMobileMobile PaymentsSecuritySoftware
Responsibilities
Own and manage a portfolio of financial services clients (including banks, fintechs, and credit unions) across the AMER region, ensuring ongoing satisfaction and value realization from Entersekt’s solutions
Develop and execute tailored client success plans, aligned to each client’s business goals, strategic initiatives, and adoption maturity
Monitor client health and engagement, using data to proactively identify risks, surface opportunities, and ensure long-term satisfaction and renewal
Drive renewals, upsells, and expansion opportunities, identifying qualified leads and collaborating closely with the Commercial team to support revenue growth
Recognize expansion opportunities and effectively qualify them for Sales counterparts to bring to closure
Serve as the voice of the customer internally by feeding insights back into Product, Engineering, and Support teams to improve features, service quality, and innovation
Manage escalations and support coordination, ensuring issues are resolved promptly and clients feel supported and prioritized
Support strategic initiatives within the Client & Partner function and contribute to process improvements and best practices
Document and manage all customer engagement information – including updates on critical contacts, statuses, next steps, and related items
Consistently achieve on-time renewal revenue targets
Qualification
Required
3–5 years of experience in fintech, SaaS, or financial services
Strong analytical skills
Problem-solving ability
Cross-functional collaboration skills
3+ years of experience in Customer Success, Account Management, or a related role within fintech, SaaS, or enterprise technology
Solid understanding of digital banking, authentication, cybersecurity, or payments
Strong interpersonal and communication skills, with the ability to engage C-level stakeholders and technical teams alike
Proficiency with CRM tools and customer success platforms, such as Salesforce, Gainsight, or similar
Proven ability to manage multiple complex accounts, prioritize effectively, and work autonomously in a fast-paced environment
Experience working with cross-functional teams in global organisations
Preferred
Experience working with cross-functional teams in global organisations is a strong plus
Benefits
Flexible hours
Remote work
Plenty of growth opportunities
Company
Entersekt
Innovator in mobile identity and payments enablement
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Endeavor CatalystPAPEfundsAccel-KKR
2025-10-09Private Equity
2024-06-13Secondary Market
2022-06-14Private Equity
Leadership Team
Schalk Nolte
CEO
Dewald Nolte
Co-Founder | Chief Strategy Officer
Recent News
2025-12-16
2025-12-09
2025-11-26
Company data provided by crunchbase