Director of Technical Operations jobs in United States
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Robert Half · 1 week ago

Director of Technical Operations

positionSouthfield, MI
timeFull-time
remoteOnsite
seniorityDirector/Executive
money$85K/yr - $95K/yr
date7+ years exp

Robert Half is a growing managed IT services provider seeking a Director of Technical Operations to oversee the day-to-day technical operations of the business. This senior leadership role focuses on stabilizing service delivery, enhancing operational systems, and allowing the executive team to concentrate on growth rather than reactive problem-solving.

ConsultingHuman ResourcesRecruitingSecurity
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H1B Sponsor Likelynote

Responsibilities

Own service delivery performance through KPIs, scorecards, and meeting cadence
Enforce escalation paths; serve as final internal escalation before executive involvement
Provide technical leadership on complex or stalled issues
Drive root-cause analysis and eliminate repeat problems
Maintain and evolve technical standards (identity, endpoint, security, backup, networking)
Own tool governance across PSA, RMM, documentation, security, and backup platforms
Improve onboarding efficiency and documentation quality
Develop team capability through coaching, training, and performance management
Partner with Customer Success and Sales/Marketing to support growth and retention

Qualification

Managed services experienceService delivery leadershipMicrosoft 365 expertiseTechnical credibilityCoachingTraining

Required

7+ years in a managed services (MSP) environment
3+ years leading service delivery or operations at manager or director level
Proven success running accountability systems (KPIs, standards, performance conversations)
Strong technical credibility across Microsoft 365, identity, endpoint/security, backup/BCDR, and core networking

Company

Robert Half

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🔒 At Robert Half, we prioritize your security—if you believe you've encountered a scam or fraudulent recruiter, please report it immediately to https://www.roberthalf.com/us/en/fraud-alert.
dateFounded in 1948
location
Menlo Park, California, USA
people-size10001+ employees
web-link
http://www.roberthalf.com/

H1B Sponsorship

Robert Half has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (31)
2022 (32)
2021 (18)
2020 (22)

Funding

Current Stage
Public Company
Total Funding
unknown
1978-01-13IPO

Leadership Team

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Keith Waddell
President and CEO
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Paul Gentzkow
President and Chief Executive Officer, Talent Solutions
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