Otterbein SeniorLife · 6 days ago
IT Generalist/Field Techician
Lebanon, Ohio
Full-time
Hybrid
Entry, Mid Level
2+ years expOtterbein Senior Life is a non-profit organization providing senior housing options focused on respect and community. They are seeking a fulltime IT Generalist/Field Technician to perform general maintenance and end user support tasks, troubleshoot and repair computer systems, and travel to various Otterbein sites.
Assisted LivingElder CareHealth CareHospitalNon ProfitNursing and Residential CareRehabilitationSocial Assistance
Responsibilities
Hands-on & remote workstation & end-user support
Repair, rebuild & replace desktop & laptop systems
Resolve dial tone & other phone system issues
Support Center – respond to calls, emails & tickets to resolve end user issues
Documentation – Inventory, Support Center, Hardware, Software
Support organization-wide Hikvision Camera System
Support organization-wide server-based Nurse & Emergency Call Systems
Respond to after-hours support calls on a rotation basis with other team members
Day trips to current & future Otterbein locations to resolve issues requiring an onsite visit
Qualification
Required
Minimum 2 years' experience supporting the I/T needs for multiple locations
Customer 1st Mentality
Proficient with MS Office Suite of products, including Microsoft 365
Knowledge & working experience with Active Directory
Knowledge & working experience with Microsoft Windows O/S
Knowledge of network cabling
Cisco VoIP experience
Organized and Detail Oriented
A+ certification (additional I/T related certification is a plus)
BS degree with an I/T or business related major or equivalent work experience
Experience with Office365, working in a hybrid environment
Must be able to lift up to 75 lbs, climb ladders & maneuver in cramped IT closets
Strong written, verbal & interpersonal communications skills as well as an ability to work well independently & in a team environment
Benefits
Medical Insurance with free virtual doctor visits
Vision & Dental Insurance
Pet Insurance
Life Insurance
Employee Assistance Program (EAP) for personal and professional support
401(k) Retirement Savings Plan with company match
Paid Time Off (PTO) that accrues immediately from day one
Paid Holidays for a healthy work-life balance
Access to DailyPay, enabling you to access up to 100% of your earned wages on a daily basis
Tuition Reimbursement up to $5,250 per year for ANY field of study
Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College
Employee-Sponsored Crisis Fund available for those facing unforeseen challenges
Legal & Identity Theft Protection
University Partnerships with University of Cincinnati, University of Toledo, and Hondros College for exclusive tuition discounts
Multiple Partner Discounts available for various products and services through Access Perks
Access to 1,000s of hours of personal and professional development material through RightNow Media @ Work
Company
Otterbein SeniorLife
Otterbein SeniorLife offers a wide range of assisted living, rehabilitation, nursing care and home health care services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
J. Chris Green
Treasurer and Chief Financial Officer
Lois Mills
Vice Presdent HR/Chief People Officer
Recent News
2025-04-26
Cincinnati Business Courier
2025-01-06
2024-11-19
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