Chase · 6 days ago
Credit Ops Manager II
300 N King St, Wilmington, DE, 19801, US
Full-time
Onsite
Mid, Senior Level
2+ years expChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. The Credit Operations Manager II will shape credit policies, manage credit risk, and lead a team to drive performance and innovation within the organization.
BankingFinancial Services
Responsibilities
Develop and implement credit policies to ensure alignment with organizational goals
Manage credit risk by analyzing data and making informed decisions
Provide guidance and support to the credit team to meet and exceed performance targets
Foster a culture of innovation, encouraging new ideas that add value to our credit operations
Utilize advanced computer literacy skills to optimize credit processes
Qualification
Required
2+ years of experience in developing and implementing credit policies with a focus on managing credit risk
Proven ability to lead a team towards achieving performance targets, with experience in mentoring, coaching, and effective delegation
Advanced proficiency in customer service, with a track record of understanding and responding to customer interactions
Demonstrated ability in cross-functional collaboration, coordinating efforts, and leveraging diverse perspectives
Advanced computer literacy, with the ability to use technology effectively in a professional setting
Preferred
Proficiency in prompt writing for clear and concise credit-related communications and documentation
Experience in integrating artificial intelligence tools to enhance credit operations processes and streamline workflows
Basic digital proficiency for effective utilization of credit management systems and tools, including automation solutions
Capability to conduct preliminary data analytics to support credit decision-making and identify trends
Strong collaboration skills to work effectively with team members and ensure smooth credit operations and process improvements
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
2026-01-24
Small Business Trends
2026-01-18
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