Foundever · 2 days ago
Senior Director - Agentic AI
United States
Full-time
Remote
Director/Executive
7+ years expFoundever is the next-generation services leader reinventing customer experience (CX). The Director of Agentic AI will lead the strategic development and operational execution of advanced AI capabilities within the BPO organization, focusing on building high-performing teams and integrating AI into contact center operations.
AdvertisingConsultingCustomer ServiceOutsourcing
Responsibilities
Define and execute the roadmap for Agentic AI adoption across client operations and internal processes
Drive innovation in AI-driven automation, conversational interfaces, and generative AI applications
Build, scale, and mentor global AI teams specializing in process automation, RPA, and conversational AI
Foster a culture of experimentation, continuous learning, and delivery excellence
Establish best practices, frameworks, and governance for AI deployment in BPO environments
Develop reusable AI assets and accelerators to enable rapid client onboarding and transformation
Partner with operations leaders to identify automation opportunities and deliver measurable business impact
Ensure AI solutions meet performance, compliance, and security standards
Act as a trusted advisor to clients on AI strategy, implementation, and scaling
Support pre-sales and solutioning for AI-led transformation programs
Stay ahead of emerging AI trends and technologies; evaluate and integrate cutting-edge tools
Represent the organization at industry forums and contribute to thought leadership content
Qualification
Required
7 to 10 years in technology or digital transformation roles, with at least 5 years in senior leadership
Demonstrated success in building and scaling AI or automation teams in a global delivery model
Deep understanding of Intelligent Automation, RPA platforms (e.g., UiPath, Automation Anywhere), and process optimization
Hands-on experience with Conversational AI (chatbots, voice bots) and Generative AI technologies
Familiarity with Agentic AI concepts and frameworks
Strong grasp of BPO operations, contact center dynamics, and client engagement models
Ability to translate AI capabilities into tangible business outcomes
Excellent communication and influencing skills; ability to engage C-level executives
Knowledge of data security, privacy regulations, and ethical AI practices
Preferred
Advanced degree in Computer Science, AI/ML, Data Science, or related field
Certifications in RPA, AI/ML, or cloud platforms (UiPath, AWS, Azure, GCP)
Experience in multi-industry BPO environments (e.g., BFSI, Retail, Healthcare)
Experience in NLU, NLP, LLM's and conversational workflows
Company
Foundever
Foundever is a customer experience company that offers AI and CX analytics, strategy, design, metaverse, and CX channel solutions.
10001+ employees
H1B Sponsorship
Foundever has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (2)
Funding
Current Stage
Late StageLeadership Team
Michelle Parks
CEO - U.S. Market
Ana Athayde
Chief CX Technology Strategy and Partnerships
Recent News
2025-10-31
Company data provided by crunchbase