IS Technology Support Specialist (Full Time, 1st Shift) jobs in United States
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Virtua Health · 2 days ago

IS Technology Support Specialist (Full Time, 1st Shift)

positionMarlton, NJ
timeFull-time
remoteHybrid
seniorityMid Level
date3+ years exp

Virtua Health is seeking an IS Technology Support Specialist to install, configure, and respond to customer support calls for various IT devices. The role involves troubleshooting network issues, maintaining technical documentation, and ensuring customer satisfaction through effective communication and support.

Health Care
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H1B Sponsor Likelynote

Responsibilities

Requires travel to customer/remote sites to complete tasks; home base assignment may vary based on support and customer needs - available for 24/7 support as needed
Promptly responds to tickets and work orders and initiates resolution; updates ticket’s notes to include progress and resolution; follows up with customer to ensure satisfaction; leaves follow up notice when servicing customer equipment in their absence; adheres to IT business practices
Participates in IT projects as needed
Creates and maintains support and technical documentation in department knowledgebase
Maintains rapport with customers by meeting with users to determine quality of service and makes necessary adjustments to accommodate needs; examines and resolves complaints; routinely rounds in customer areas to identify any trending issues or concerns
Performs in-depth research to reveal improved methods and technology for Information Technology customer functions
Independently maintains job knowledge of the latest and emerging technologies, including new hardware, mobile devices, and various operating systems and by participating in educational opportunities

Qualification

Computer hardware installationTroubleshooting skillsCustomer service focusA+ certificationMCP certificationTechnical documentationInterpersonal skillsVerbal communicationWritten communicationAttention to detail

Required

Minimum of 3 years' experience in computer hardware installation, maintenance and repair
Strong analytical, technical and troubleshooting skills required
Customer focus and positive, can-do approach is critical
Must have good interpersonal, verbal and written communication skills
Able to write and maintain clear documentation about system architecture, release, and implementation plans, and develop and maintain internal documentation
Strong attention to detail, problem investigation and diagnostic skills
A+ certification, MCP or HDI certification preferred or equivalent work experience required

Preferred

Associates degree preferred

Company

Virtua Health

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Glassdoor3.7
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Virtua provides innovative outreach programs that address social challenges affecting health.
dateFounded in 1999
location
Marlton, New Jersey, USA
people-size10001+ employees
web-link
https://www.virtua.org/

H1B Sponsorship

Virtua Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2022 (2)
2021 (1)

Funding

Current Stage
Late Stage

Leadership Team

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Dennis W. Pullin
President and CEO
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Recent News

The Philadelphia Inquirer
S&P downgraded ChristianaCare’s credit rating
2026-01-08
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ChristianaCare and Virtua Health have ended merger talks
2025-12-19
PR Newswire
CHIME Honors 18 Organizations for Achieving Highest Level of Digital Health Excellence in 2025 Digital Health Most Wired (DHMW) Survey
2025-11-07
Company data provided by crunchbase