TodayTix Group (TTG) · 2 days ago
Associate Director of Supply Operations
New York, NY
Full-time
Hybrid
Lead/Staff, Director/Executive
5+ years expTodayTix Group (TTG) is the global e-commerce leader for cultural experiences, focused on innovative product design and technology. The Associate Director of Supply Operations will drive core supply operations, ensuring reliable and scalable processes while collaborating with cross-functional teams to enhance operational efficiency and quality.
Digital EntertainmentMedia and EntertainmentTicketing
Hiring Manager
Dana Strauss
Responsibilities
Own end-to-end operational outcomes for core areas of Supply Operations, with accountability for execution quality, speed, and scalability
Work closely with peers across Supply Operations to align on standards, practices, and priorities, supporting consistent execution across markets
Translate strategic priorities into concrete operational plans by sequencing work and allocating resources to ensure timely, reliable delivery
Identify and eliminate sources of operational drag, including unnecessary handoffs, rework, and manual steps
Identify and address systemic issues across event configuration, integrations, inventory management, and partner support - balancing short-term fixes with longer-term structural improvements
Make clear, defensible operational decisions across a variety of partner types, sales models, and event formats
Partner with Product and Data on tooling improvements, dashboards, and workflow enhancements that materially improve execution
Define, evolve, and enforce SOPs, playbooks, and onboarding standards that support scale and consistency
Monitor operational metrics, QA trends, and feedback loops, using data to diagnose issues and drive corrective action
Coach managers and guide specialized or technical ICs, reinforcing accountability, quality standards, and speed of execution
Qualification
Required
5–8+ years of experience in operations roles supporting complex, time-sensitive products or services in a tech-enabled environment
Proven ability to own complex operational domains and improve them over time
Strong systems thinking and comfort operating in ambiguity
Experience partnering closely with Product, Engineering, or Data teams
Clear, effective communication skills, particularly during change
Comfort owning operational metrics and performance signals
Demonstrated experience building and optimizing operational workflows, automations, and reporting using modern support, collaboration, and project management tools (e.g., Slack, Monday.com, Zendesk, or similar)
A pragmatic, collaborative leadership style
Preferred
Experience working in ticketing platforms and/or discovery platforms such as Tessitura, Spektrix, AudienceView, and Fever
Experience across live events, arts, entertainment, sports, or festival environments is a plus
Company
TodayTix Group (TTG)
TodayTix Group is the global e-commerce leader for cultural experiences.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2025-10-20Acquired
Leadership Team
Alan Burns
Chief Financial Officer
Johan Oosterveld
SVP Global Distribution Partnerships
Recent News
globallegalchronicle.com
2025-11-09
Sports Business Journal
2025-10-22
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