Unisys · 1 week ago
Lead Technical Service Desk Agent
Salt Lake City, UT, United States of America
Full-time
Onsite
Mid, Senior Level
4+ years expUnisys is a global information technology company that provides a range of services and solutions. They are seeking a Lead Technical Service Desk Agent to mentor team members, coordinate schedules, and monitor service desk efficiency.
Business DevelopmentInformation ServicesInformation TechnologyManagement Information SystemsSoftware
Responsibilities
Provides mentoring to Tier 1 and Tier 2 team members
Acts as focal point for team in matters of scheduling, coordination, availability
Helps drive schedule adherence through coordinating team aux codes such as lunch, break, after-call work, etc
Coordinates, schedules and deploys agent trainings
Monitors Service Desk efficiency and overall effectiveness, making optimization recommendations
Provides regular progress and activity updates to manager, identifying areas of concern and opportunities for improvement
Partners with managers to evaluate tickets submitted, resolved and rejected, looking for trends and opportunities to improve the team’s overall efficiency
Provides root cause analysis, comprehensive action plans and timely follow through in support of the incident management process
Qualification
Required
High School Diploma or GED required
May require technical certification or Associate Degree
Generally, 4-6 years' experience in area of responsibility
Company
Unisys
Unisys is a worldwide information technology company. They provide a portfolio of IT services, software, and technology that solves
10001+ employees
H1B Sponsorship
Unisys has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (43)
2024 (47)
2023 (24)
2022 (21)
2021 (21)
2020 (25)
Funding
Current Stage
Public CompanyTotal Funding
$1.19B2025-06-16Post Ipo Debt· $700M
2020-10-29Post Ipo Debt· $485M
2010-01-19Acquired
Leadership Team
Mike Thomson
CEO & President
Raj R Raman
CTO, Cloud
Recent News
Company data provided by crunchbase