Health Recovery Solutions · 6 days ago
Engagement Specialist
United States
Full-time
Remote
Entry Level
1+ years expHealth Recovery Solutions (HRS) is at the forefront of the Remote Patient Monitoring landscape, delivering proven clinical and financial outcomes. The Engagement Specialist plays a key role in supporting patient onboarding and engagement for HRS’s remote patient monitoring and telehealth solutions, ensuring successful device installations and education for patients.
Enterprise SoftwareHealth CareInformation TechnologymHealthSoftware
Hiring Manager
Halley Traub
Responsibilities
Serve as a primary point of contact for patients during onboarding and device installation
Educate patients on the use of HRS hardware and software through phone based installations
Communicate with clients and internal teams via email and internal systems regarding installations and related inquiries
Deliver a consistent, compassionate, and professional experience aligned with HRS standards
Develop a strong working knowledge of HRS products, workflows, and best practices
Document all patient and client interactions accurately to ensure continuity and quality of service
Use internal tools and systems to manage workflow, track installations, and monitor follow ups
Complete administrative and operational tasks to ensure accurate tracking of orders, installations, and returns
Identify issues and escalate appropriately to ensure timely resolution
Collaborate cross functionally with Product, Logistics, Operations, Sales, and Client teams
Contribute to team goals related to engagement, efficiency, and customer experience
Qualification
Required
1 to 2 years of experience in customer support, patient engagement, call center operations, or a related role
Strong verbal and written communication skills
Ability to communicate with empathy, patience, and professionalism
Strong organizational and time management skills
Ability to manage multiple tasks while maintaining attention to detail
Service oriented mindset with a strong focus on patient experience
Comfort working in a fast paced, team oriented environment
Proficiency with Microsoft Office tools and willingness to learn new systems
This role requires flexibility to work shifts between 9:00 AM and 9:00 PM ET, Monday through Friday. Assigned shifts may include 9:00 AM to 6:00 PM, 10:00 AM to 7:00 PM, or 12:00 PM to 9:00 PM. Specific shift assignments will be determined based on business needs and may change over time
Preferred
Bilingual in English and Spanish
Experience working in a healthcare or clinical setting
Familiarity with customer support platforms such as Zendesk
Intermediate Excel skills or willingness to learn
Benefits
Competitive salary commensurate with experience.
Flexible work environment.
100% paid medical plan.
Paid parental leave.
Medical, dental, vision, disability, and life insurance options.
Flexible spending and commuter benefits.
401(k) savings plan with company match.
Company sponsored events and team activities.
Company
Health Recovery Solutions
Health Recovery Solutions develops a cloud-based warning system to help users reduce readmissions for hospitals and ACOs.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$87.07MKey Investors
LLR PartnersEdison PartnersSaaS Capital
2021-03-09Series C· $70M
2019-09-05Series Unknown· $10M
2018-10-23Debt Financing· $3M
Leadership Team
Jason Comer
Chief Executive Officer & Board Member
Rohan Udeshi
Chief Operating Officer and Co-Founder
Recent News
2025-10-28
Company data provided by crunchbase