Wipro · 3 days ago
HSRD CERTIFIED BUSINESS SYSTEMS ANALYST
Sunnyvale, TX
Full-time
Hybrid
Mid, Senior Level
$60K/yr - $135K/yr
5+ years expWipro is a digital transformation partner seeking an HRSD Business Systems Analyst to bridge the gap between HR business stakeholders and IT/ServiceNow development teams. The role involves gathering requirements, designing HRSD solutions, and ensuring successful delivery of HR service management initiatives.
ConsultingInformation ServicesInformation TechnologySoftware
Responsibilities
Collaborate with HR stakeholders/ People Systems team to elicit, document, and prioritize requirements for HRSD modules, with a focus on Configurable Workspace, Now Assist, Case & Knowledge Management, and Employee Center Pro
Identify gaps in current HR processes and recommend solutions leveraging ServiceNow HRSD capabilities
Partner with the ServiceNow HRSD Architect and development teams to design scalable, efficient HRSD solutions
Translate business needs into functional specifications, user stories, acceptance criteria, and process flows
Assist in sprint planning, backlog grooming, and prioritization of stories with HR business stakeholders
Support SIT (System Integration Testing) and UAT (User Acceptance Testing) including test case preparation, execution, and validation for both new functionality and upgrade initiatives
Support design, testing, and rollout of HR Agent Workspaces (Configurable), ensuring workflows are intuitive, efficient, and aligned with HR operational needs
Collaborate on configuring and optimizing Now Assist for HR fulfillers to improve case handling efficiency and knowledge recommendations
Support ongoing HRSD operations, including minor enhancements, defect fixes, and incident triage
Monitor and ensure adherence to SLAs for incident resolution and defect turnaround
Recommend process improvements and automation opportunities to reduce manual effort and improve HR service efficiency
Work with teams to support Workday HCM and other HR system integrations
Ensure data accuracy and consistency across HRSD modules and integrated systems
Act as a liaison between HR, IT, and development teams to ensure alignment on requirements, timelines, and priorities
Facilitate workshops, demos, and training sessions as needed to ensure adoption of HRSD solutions
Identify opportunities to enhance HRSD processes, tools, and agent experiences
Stay updated on ServiceNow HRSD best practices, new releases, and emerging capabilities relevant to HR fulfillers
Qualification
Required
ServiceNow HRSD Certification
5-8 Years of experience
Ability to gather and analyze requirements
Experience collaborating with HR stakeholders and IT/ServiceNow development teams
Experience in designing HRSD solutions
Knowledge of Configurable Workspace, Now Assist, Case & Knowledge Management, Employee Center Pro, and Workday integrations
Experience in project delivery support including sprint planning and backlog grooming
Experience in supporting System Integration Testing (SIT) and User Acceptance Testing (UAT)
Ability to support ongoing HRSD operations including minor enhancements and defect fixes
Experience in monitoring SLAs for incident resolution and defect turnaround
Ability to recommend process improvements and automation opportunities
Experience in supporting Workday HCM and other HR system integrations
Ability to ensure data accuracy and consistency across HRSD modules and integrated systems
Experience acting as a liaison between HR, IT, and development teams
Ability to facilitate workshops, demos, and training sessions
Ability to identify opportunities to enhance HRSD processes, tools, and agent experiences
Knowledge of ServiceNow HRSD best practices, new releases, and emerging capabilities
Benefits
A full range of medical and dental benefits options
Disability insurance
Paid time off (inclusive of sick leave)
Other paid and unpaid leave options
Company
Wipro
Wipro is a technology services and consulting company focused on building solutions that address clients’ digital transformation needs.
10001+ employees
H1B Sponsorship
Wipro has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2251)
2024 (2251)
2023 (2845)
2022 (2422)
2021 (2837)
2020 (2468)
Funding
Current Stage
Public CompanyTotal Funding
$2.29BKey Investors
Hasham TradersPremji InvestSociete Generale
2025-06-09Post Ipo Secondary· $590.71M
2024-11-08Post Ipo Secondary· $563.71M
2022-11-22Post Ipo Secondary· $31.65M
Leadership Team
Omkar Nisal
CEO, Europe and Member of Wipro Executive Board
Srini Pallia
CEO and Managing Director
Recent News
Trak.in - Indian Business of Tech, Mobile & Startups
2026-01-22
2026-01-22
2026-01-22
Company data provided by crunchbase