XBP Global · 1 day ago
Team Leader
Long Beach, CA
Full-time
Onsite
Entry, Mid Level
1+ years expXBP Global is a workflow automation leader that leverages decades of industry experience to enable digital transformation for clients. The Team Leader is responsible for overseeing daily departmental production activities, facilitating workflow, and providing guidance and training to staff to ensure operational efficiency.
Computer Software
Responsibilities
Inform, implement, and communicate all departmental and company policies and procedures to ensure compliance and consistency
Under the direction of the Manager, communicate directly with clients and/or client personnel on the status of requests, disposition of inquiries, and other relevant matters
Ensure regular inventory audits are performed, escalating any non-reconciled discrepancies to the direct Manager for resolution
Ensure appropriate production level documentation is completed for all production staff, and complete production and quality assurance reports as required
Train new staff as needed and provide ongoing coaching and counseling to staff with the assistance of the Manager
Delegate and direct daily workflow needs to employees, monitoring performance and attendance, and submitting appropriate documentation to the Manager for disciplinary and performance review purposes
Receipt, retrieval, and delivery of all requested files and/or containers per client request and within established Service Level Agreements (SLAs)
Assure that safety protocols are followed at all times, escalate any issues directly to Management, and perform daily inspections of facilities to ensure cleanliness, organization, and adherence to safety standards
Inspect all entry points for breaches or potential breaches to building security, escalating any concerns immediately to Management
Qualification
Required
High School Diploma or equivalent
Previous leadership experience required
1-3 years of production and/or clerical experience required
Proficiency in Microsoft Office applications
Strong communication skills, both written and verbal
Proficient analytical, decision-making, and problem-solving skills
Excellent interpersonal and relationship-building skills
Strong prioritizing and time management skills
Preferred
Attention to detail
Strong work ethic
Reliable and committed
High level of professionalism
Company
XBP Global
XBP Global is a multinational technology and services company powering intelligent workflows for organizations worldwide.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase