APCO Holdings, LLC · 4 days ago
Manager, Ops Third Party Administration
Cincinnati, OH
Full-time
Onsite
Mid, Senior Level
7+ years expAPCO Holdings, LLC is focused on ensuring efficient operations of their new acquisitions. The Manager will oversee day-to-day operations of third-party administration acquisitions, managing teams involved in various operational functions and driving integration into the APCO Holdings brand.
AutomotiveAutonomous VehiclesManufacturing
Responsibilities
Champion a continuous improvement mindset and propose, design, and/or implement innovative solutions to increase the efficiency and compliance of the operations of our third-party administrative teams
Oversee all areas of business processing (contract processing, contract cancellation, and general office), receivables and billing (accounts receivables, billing and collections, account reconciliation) and implementation (system set up, seller and agency setup and maintenance, rate structures) to ensure service level agreements are met
Drive for superior dealer, lender, customer experiences and continuous improvement through the development and implementation of initiatives involving human capital, processes, and technology
Design, develop, and lead a process improvement focused on enhancing the throughput and efficiency of the department
Ensure compliance with all state and federal and guidelines
Proactively collaborate with leadership from appropriate internal departments to ensure efficiency of the processes for all areas of business processing
Lead, inspire and motivate the team to execute, track progress, monitor results and continuously improve to achieve goals
Set goals for performance and deadlines that comply with APCO’s Core Values
Conduct monthly 1:1s with Supervisors to provide guidance, coaching and direction through a continuous process of active engagement
Conduct yearly performance evaluations of all team members
Approve PTO ensuring department responsibilities maintained and approve timecards
Remain current on state/territory regulations and issues as well as industry activities and trends
Identify emerging issues and trends that may have substantial impact on APCO’s profitability and business results
Embrace and support all our core values
Build, develop, and lead team of direct reports
Qualification
Required
High School Diploma or GED Required
A minimum of 7 years' experience working in business operations
Minimum of 3 years' experience in management or leadership capacity
Proven experience in building and leading operations and F&I process groups to deliver solid dealer, lender, and customer service results
Experience with automation that enhances process efficiency
Demonstrated ability to successfully hire, retain, develop, and coach staff via a culture of real-time performance feedback
Adept at building both technical and leadership skills
Successful leadership experience with a focused approach to dealer, lender, and customer satisfaction
Strong decision-making and critical thinking skills, to include unfavorable situations
Innovative thinking with ability to mobilize ideas into action
Proven ability to lead and adjust approaches based on KPIs
Demonstrated ability to identify, develop, and implement process improvements
Excellent managerial and leadership skills with the capacity to motivate, influence, and develop a large team
Persuasive communication and interpersonal skills
Proven ability to effectively influence at all levels of the organization
Demonstrated ability to manage in ambiguity and demonstrate grit and perseverance in unfavorable conditions
Preferred
Bachelor's degree in business administration, computer science, or a related field preferred
Company
APCO Holdings, LLC
The company markets its products using the EasyCare, GWC, MemberCare, Crystal Fusion, and Rider's Advantage brands.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Tony Wanderon
Chief Executive Officer
Pankaj Singh
Chief Technology Officer
Recent News
2025-06-19
Company data provided by crunchbase