Citizens Advice · 3 days ago
Head of Finance and Business Operations
Redkey, IN
Full-time
Onsite
Lead/Staff, Director/Executive
4+ years expCitizens Advice is an organization focused on providing support and advice to individuals in need. The Head of Finance and Business Operations will lead on finance, governance, and resources, providing senior insight on strategy and development while managing various operational responsibilities.
Association
Responsibilities
Finance Management: Manage income against expenditure with the CEO and HOA. Prepare management reports, budgets and forecasts, annual accounts and manage the audit and trustee annual report process. Provide strategic insight to the SMT on finance
Governance and compliance: Manage the preparation of agendas, minutes, actions, board meetings, governance calendar and regulatory submissions, also ensuring that LSA obligations are met through scheduling review and approval by trustees on an annual basis
Support systems Management: Oversee support to day-to-day operations, ensuring the team have the equipment and operating systems necessary to meet all obligations and objectives
Management: manage the Executive Assistant and Finance Officer
Manage external contracts: Working with the CEO and HOA, ensure all contracts are fit for purpose and are good value for money and are delivering agreed outputs
IT and phone systems: Manage the provision of IT services and our internal systems, building effective relationships with providers and ensuring continued and effective operations are available to the team
SMT strategy: Providing strategic insight to the SMT on potential risks and opportunities for development across all areas of the role
HR: Manage all HR functions including grievances, wellbeing, disciplinary, recruitment and onboarding. Working with the CEO to manage consultations with the union. Monitor and report to SMT and board on these areas
Communication: Foster effective communication with colleagues and external stakeholders, ensuring clarity and collaboration and accountability
Flexibility and Support: Demonstrate flexibility, ownership and collaboration to ensure smooth service delivery across the organisation
Any other relevant administrative and support duties required to ensure the smooth running of the bureau
Qualification
Required
Commitment to Citizens Advice Lewisham's aims and principles
Strong organizational and multitasking abilities
Strong understanding of strategic and analytical thinking
Management experience or qualification in finance
4 or more years management experience in a related role
Management experience in HR, understanding of Charity Governance
Ability to plan and organise own work to meet deadlines under pressure
Demonstrate effective and efficient ways of working
Excellent communication skills, both written and oral
Ability to horizon scan and problem solve, using initiative, working independently and as part of a team, demonstrating flexibility and a collaborative outlook
Proactive, approachable, and professional attitude, with a commitment to continuous improvement
Preferred
Senior level finance management
Knowledge of all charity obligations and regulatory responsibilities
Experience of managing external contracts
Experience in managing junior staff
Working towards senior management, HR and finance qualifications
Experience of managing in the Charity sector
Experience of working with trustee boards
Company
Citizens Advice
Citizens Advice, the national body for the citizens advice movement
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Clare Moriarty
Chief Executive
Rachel Mills
Senior Policy Researcher
Recent News
London Evening Standard
2026-01-16
2025-11-05
2025-11-01
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