Citus Kalix, a Coesia company · 2 hours ago
Field Service Technician
Covington, KY
Full-time
Hybrid
Entry, Mid LevelCitus Kalix, a Coesia company, is a leading organization in the cosmetic industry specializing in filling machines and cartooning for health and beauty applications. The Field Service Technician will provide on-site and telephone support, training, and repair services for customers, focusing on troubleshooting electrical and mechanical systems, performing maintenance, and ensuring proper machine setup.
Machinery ManufacturingManufacturingPackaging Services
Hiring Manager
Cameron Molnar
Responsibilities
Proficient in field service for major filling machines with a strong working knowledge of electrical and mechanical systems
Diagnose and repair electrical control systems, including PLCs, HMIs, and motor control circuits
Install and configure sensors, actuators, and other electrical components as required
Start-up of machines in customer plants, ensuring all electro-mechanical components are properly configured
Training customer personnel to properly operate and maintain machines with an emphasis on electrical troubleshooting and system integration
Assistance to customers when there is an electrical or mechanical breakdown
Performance of contracted or periodic maintenance of machines, including electrical diagnostics and calibration
Attainment of a working knowledge of all assigned equipment in the field
Customer check-out demonstrations at Packaging Technologies prior to machine shipments
Train customer personnel to properly operate and maintain equipment (Formal & Informal)
Contact customers to maintain service and equipment needs
Assists parts department in determining part numbers as needed by customer
Advises customers of the latest electrical upgrades for their machines, including preventative maintenance programs and training opportunities
Assist with customers for assistance with technical troubleshooting involving electrical and mechanical systems
Support training for new service personnel, focusing on electrical troubleshooting skills
Recommend equipment changes to engineering and represent customer service and engineering departments in the field
Performs all other duties as assigned
Qualification
Required
Proficient in field service for major filling machines with a strong working knowledge of electrical and mechanical systems
Diagnose and repair electrical control systems, including PLCs, HMIs, and motor control circuits
Install and configure sensors, actuators, and other electrical components as required
Start-up of machines in customer plants, ensuring all electro-mechanical components are properly configured
Training customer personnel to properly operate and maintain machines with an emphasis on electrical troubleshooting and system integration
Assistance to customers when there is an electrical or mechanical breakdown
Performance of contracted or periodic maintenance of machines, including electrical diagnostics and calibration
Attainment of a working knowledge of all assigned equipment in the field
Customer check-out demonstrations at Packaging Technologies prior to machine shipments
Train customer personnel to properly operate and maintain equipment (Formal & Informal)
Contact customers to maintain service and equipment needs
Assists parts department in determining part numbers as needed by customer
Advises customers of the latest electrical upgrades for their machines, including preventative maintenance programs and training opportunities
Assist with customers for assistance with technical troubleshooting involving electrical and mechanical systems
Support training for new service personnel, focusing on electrical troubleshooting skills
Recommend equipment changes to engineering and represent customer service and engineering departments in the field
Strong understanding of electrical systems, PLC programming, and troubleshooting with excellent communication and teamwork skills
Customer-focused problem solver with a proactive and adaptable mindset
Technical training in electro-mechanical technology or relevant experience
Proficiency in electrical and mechanical equipment, Microsoft Office, and effective communication
Ability to travel extensively (75-80%) in the U.S. and internationally on short notice
Benefits
401K offering 6% company match with no vesting period.
Flexible remote work offering.
8-weeks paid parental leave.
Multiple health benefit & insurance options.
PTO, sick time, and 12 observed calendar holidays.
Company paid short-term disability (80% wager placement) & long-term disability.
HSA company contribution for individual & employer family coverage.
Company
Citus Kalix, a Coesia company
Citus Kalix is manufacturing and selling tube, lipstick, jar and mascara filling machines.
Founded in 1928
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase