Lumitex · 1 month ago
Customer Service & Support Specialist
Brecksville, OH
Full-time
Onsite
Entry, Mid Level
2+ years expLumitex is a company focused on innovative medical technologies, and they are seeking a detail-oriented and customer-focused Sales/Order Administrator. In this role, you will manage the full order process and act as the primary point of contact for customers, ensuring smooth order management and efficient sales operations.
ComputerElectronicsManufacturingVirtual Reality
Responsibilities
Act as the primary order entry/customer service point of contact for Phototherapy customers, providing professional communication, service excellence, and support throughout the sales cycle
Manage the full order process from entry to confirmation, including sales and shop order creation, order changes, RMA requests, and customer follow-up, ensuring accuracy and compliance with company procedures
Review and coordinate incoming quote requests, working closely with the sales team to ensure timely and accurate responses
Maintain and update customer accounts, sales data, and documentation within CRM and ERP systems
Partner with operations, quality/regulatory and engineering teams to track order status, delivery schedules, and other customer requirements
Prepare and distribute various order and sales reports, production schedules, performance metrics, and analytical tools to support business operations
Proactively engage with customers regarding large or high-value invoices, ensuring timely payment and prompt follow-up on overdue payments
Contribute to cash flow forecasting by providing regular updates on the timing and status of expected customer payments
Coordinate with finance on payment applications, handling of credit notes, refunds, or adjustments as required
Verify and monitor customer credit limits
Serve as the backup for Accounts Payable (A/P) processing when required
Ensure compliance with company policies, contractual obligations, and industry regulations in all sales-related documentation
Contribute to continuous process improvement initiatives to enhance sales operations efficiency and customer satisfaction
Qualification
Required
Minimum of 2–3 years of experience in a sales administration or related role
Proficient in Microsoft Office Suite with the ability to quickly learn and navigate Lumitex ERP (Macola), customer portals (GEHC SSO), and HubSpot (CRM)
Exceptional organizational skills, accuracy, and attention to detail
Strong written and verbal communication skills with the ability to interact professionally with both internal and external stakeholders
Proven ability to manage multiple priorities and deadlines in a fast-paced environment
A customer-focused and solutions-oriented approach
Preferred
Bachelor's degree in business administration, Sales, Marketing, or a related discipline preferred; equivalent professional experience will be considered
Experience in a sales administration or related role, preferably within manufacturing, engineering, or the medical device industry
Benefits
Competitive salary
Benefits
Professional development opportunities
Company
Lumitex
For 40 years, Lumitex has been a trusted partner in the lighting industry.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$0.35M2014-07-23Seed· $0.35M
Leadership Team
Matt Valego
Chief Commercial Officer (CCO)
Recent News
2025-07-31
Google Patent
2025-05-06
Google Patent
2025-05-06
Company data provided by crunchbase