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Grip · 4 hours ago

Operations Specialist

Miami, FL

Full-time

Onsite

New Grad, Entry Level

Grip is seeking a driven and customer-focused Operations Specialist who excels in problem-solving and building trust with clients. In this role, you will act as the primary point of contact for clients, ensuring smooth communication and coordination with internal teams to enhance the client experience.

E-Commerce PlatformsLogisticsSaaSSoftware

Hiring Manager

Nashua Farhat

Responsibilities

Act as the primary point of contact for clients via chat, email, and calls—building trust through clear, timely, and thoughtful communication

Develop and maintain long-term client relationships, ensuring high satisfaction and a strong partnership mindset

Partner closely with the operations and warehouse teams to coordinate fulfillment requests and resolve issues efficiently

Lead and document regular client check-ins, capturing clear action items and insights

Take ownership of client projects, including onboarding, reporting, and claims management

Proactively communicate with clients about any events that may impact orders or on-time delivery—no surprises

Identify opportunities to improve workflows and the client experience, and confidently propose new ideas or solutions

Use our task and project management tools to ensure all client requests are tracked, prioritized, and completed on time

Qualification

Logistics experienceClient relationship managementProblem-solving skillsCommunication skillsMultitasking abilityCross-functional collaboration

Required

Strong written and verbal communication skills—you know how to explain things clearly and professionally

Experience in logistics, customer service, client experience, or account management

Ability to multitask and prioritize in a fast-paced environment without losing attention to detail

A proactive, solutions-oriented mindset with strong problem-solving and critical-thinking skills

Comfort working cross-functionally with multiple teams

Preferred

Experience in 3PL, logistics, client experience, or account management is a strong plus

Company

Grip

Perishable Shipping Reimagined

Founded in 2022

Miami, Florida, USA

11-50 employees

https://gripshipping.com/

Funding

Current Stage

Early Stage

Total Funding

$2M

2022-11-03Pre Seed· $2M

Leadership Team

Juan Camilo Meisel

Founder & CEO

Jimmy Cooper

Co-Founder & CTO

Recent News

Yahoo! News

Grip Launches the First Data-Backed, Dynamic Shipping Platform for Perishable eCommerce

2026-01-20

PR Newswire

Grip Partners with Bria to Empower Brands with Scalable, Responsibly Sourced AI Visuals at Scale

2025-06-25

Research and Markets

Yoga Mat Market Forecast Report 2025-2030, with Company Profiles of Manduka, Ecoyoga, Aurorae, EuProMed, Yaazhtex, Jade Yoga, prAna, Hugger Mugger, Lululemon Athletica, LIFORME, Arcturus Foam and Grip

2025-05-30

Company data provided by crunchbase