US Tech Solutions · 1 day ago
Desktop Support Specialist
Washington, DC
Contract
Onsite
Entry Level
$27/hr - $28/hr
2+ years expUS Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand. They are seeking a Desktop Support Specialist responsible for provisioning PC devices, ensuring service level agreements, and troubleshooting hardware and operating system issues for bank staff.
Information Technology
Hiring Manager
Pooja R.
Responsibilities
Unbox, image, box and provision PC devices to all Bank staff
Schedule appointments with Bank staff to confirm Day 1 Provisioning including setup of Email, Office, Biometrics, Applications and more
Ensure Service Level Agreement is maintained on a daily basis
Scan all received equipment, imaging computers with a Bank standard image, delivery and setup of PC request
Monitor PC Provisioning queue, and maintain lowest individual pending ticket count
Ensure that all PC requests fulfilled are within the PC Provisioning policies and guidelines of the Client
Confirm accuracy of all asset management related systems including physical inventories
Follow established and tested process and procedures provided by the Client Team Lead
Validate Provisioning through defined quality assurance procedures
Ensure work environment is maintained (clean, organized, and safe)
Provide weekly statistics to Bank Team Lead on a regular basis, or on demand
Troubleshoot PC Operating System and Hardware issues as needed
Qualification
Required
Education: Bachelor's degree preferred
Role Specific Experience: 2+ years of work experience relevant to the duties and accountability of the position
Experience in IT Customer Service, Technical Troubleshooting, IT Asset Management and IT Device Provisioning and Support
Experience with the World Bank standard operating systems and tools, including but not limited to: Windows, ServiceNow, M365, Outlook
Proficiency in MS Excel and PowerPoint (MS-Office skills), ServiceNow, Client relationship management
Advanced knowledge of hardware and software products, and problem solving/troubleshooting skills
Advanced knowledge of office technology hardware (PC's, printers, etc.)
Willingness and ability to exhibit pleasant, professional, and courteous workplace etiquette
Excellent verbal and written communications skills
Excellent administrative skills: organized, efficient, detail oriented, and versatile
Excellent customer service approach to dealing with people at all levels
Accountability towards team objectives
Ability to assemble and configure typical equipment configurations for PCs or laptops
Ability to function well in a team-based environment, and to contribute to common goals
Ability to perform all responsibilities of all analysts and maintain productivity at all times
Company
US Tech Solutions
US Tech Solutions counted among the largest yet the fastest growing staffing firm; all achieved organically.
1001-5000 employees
H1B Sponsorship
US Tech Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (9)
2023 (13)
2022 (24)
2021 (18)
2020 (14)
Funding
Current Stage
Late StageLeadership Team
Manoj Agarwal
Chief Executive Officer
Recent News
Kelly Services, Inc.
2025-05-17
GlobeNewswire News Room
2024-12-13
Company data provided by crunchbase