IFB Solutions · 2 days ago
Customer Service Representative- Maximus Athens, TX (legally blind applicants encouraged)
Winston-Salem, NC
Full-time
Onsite
Entry Level
2+ years expIFB Solutions is a company that encourages legally blind applicants to apply for their positions. They are seeking a Customer Service Representative who will be responsible for receiving, processing, and responding to inbound calls and emails from customers, vendors, and other entities, ensuring accurate information is provided regarding programs and services.
AssociationNon Profit
Responsibilities
Responsible for interacting with customers to provide information in response to inquiries about programs and services in contact center
Respond to customer inquiries received by telephone, email, interactive voice response (IVR), or the web-based portal regarding information on programs and services
Record customer interactions and transactions by documenting details of inquiries, complaints, comments, and action taken
Follow standard operating procedures to ensure consistency and accuracy
Address customer inquiries and resolve problems to ensure consistency and accuracy
Refer unresolved customer grievances to designated departments for further investigation
Communicate with the supervisor regarding any potential needs or concerns
Assist other personnel as time and knowledge permit
Participate in training and meetings as requested
Perform other duties as assigned
Qualification
Required
Must have excellent customer service skills and the desire and drive to serve as the customer's advocate
Must have excellent written and verbal communication skills
Must be able to work independently and adjust to changing priorities and demands associated with a changing environment
Must have proven analytical and problem-solving skills
Must be detail oriented and have the ability to work well under pressure
Must have the ability to listen to internal and external customers and communicate with all levels of the organization
Must be self-motivated and demonstrate positive interpersonal skills
A high school diploma or equivalent is required
Must reside within 70 miles of Athens, Texas
Preferred
Two years' customer service experience is preferred
If applicable, must demonstrate proficiency in the use of assistive technology required (JAWS and/or Zoom Text)
Bilingual in English and Spanish is a plus
Company
IFB Solutions
IFB Solutions is a non-profit organization management company.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Dan Kelly
President and CEO
Recent News
Business Journals
2022-09-15
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