Mechanical Technician jobs in United States
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Brown & Brown · 3 hours ago

Mechanical Technician

Brown & Brown is seeking a Mechanical Technician to join their growing team in Westminster, CO. The Mechanical Technician provides technical support and excellent customer service by assisting consumers and repair shops with automotive repair, roadside, battery, and tire claims.

Insurance

Responsibilities

Answer incoming phone calls on assigned programs
Accurately enter claim information in electronic databases
Effectively communicate and understand program coverages
Adjudicate claims based on coverage limits
Make outbound calls to ensure consumer needs are met
Work directly with shops to help consumers receive their warranty benefits

Qualification

ASEManufacturer certificationsAutomotive repairsCustomer service skillsProficient computer skillsWrittenPart of a teamBackground in automotive industryBilingual English/SpanishBilingual English/FrenchAttention to detailVerbal communicationWork independently

Required

Solid understanding of mechanical repair processes
Accurate claim entry
Clear communication of coverage details
Professional claim adjudication
Effective inbound and outbound calls
Collaboration with repair facilities
Reliable handling of warranty benefits
Excellent customer service skills
Proficient computer skills
Attention to detail
Ability to work independently and as part of a team
Strong written and verbal communication
Understanding of automotive repairs, shop procedures, diagnostic information, and tires
Background in the automotive industry: this could be previous employment as a technician, service advisor, parts person, or automotive warranty administrator

Preferred

ASE or manufacturer certifications
Bilingual (English/Spanish or English/French)

Benefits

Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Company

Brown & Brown

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Brown & Brown delivers risk management solutions to help protect and preserve what our customers value most.

Funding

Current Stage
Late Stage

Leadership Team

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Joel Eubank
COO/CFO Dealer Services
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Kadir Edghill , CPA, MBA
CFO - Arrowhead Programs Division
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