UnityPoint Health · 3 days ago
Patient Financial Advocate - Blank Children's Psychiatry Clinic - Full Time Days
Des Moines, IA
Full-time
Onsite
Entry Level
1+ years expUnityPoint Health is a recognized leader in healthcare, committed to providing exceptional service to its team members and patients. The Patient Financial Advocate role involves greeting families, managing patient check-ins and check-outs, obtaining insurance information, and assisting with scheduling and billing inquiries.
Health CareHospitalMedical
Responsibilities
Collect co-payments for insurance or co-insurance. Issues receipt
Print detailed billing statement when requested
Reconcile cash drawer daily
Gather information in order to communicate with central billing office on behalf of families
Answer billing questions in a prompt and efficient manner
Verify all MH benefits for all appts via phone, fax, and websites
Obtain authorizations and reference number when required
Document benefits in the current computer system
Provides financial assistance applications based on patient needs. Provides patients with price estimates for treatments
Obtains signatures on all forms pertinent to the patient’s current visit from the patient or family member who has authority to sign on behalf of the patient
Receive and process new patient referrals. Explain the process and services we provide
Scan and label insurance authorizations, checklists, evaluations, lab results, and variety of other reports into the correct location of the correct patient’s chart
Adheres to all confidentiality policies and procedures based on department guidelines
Follow check in and check out processes for all in person and virtual appointments
Verifies and captures all required information
Scan identification, insurance card, and communication forms
Accurately schedules, reschedules, and cancels appointments when needed
Aware of all providers scheduling preferences
Schedule interpreter services when needed
Answers calls professionally and promptly
Monitor department voicemail regularly. Take detailed and accurate messages
Regularly check pt. portal messages, department email, and staff messages for various tasks that need completed
Demonstrates a willingness to meet department work schedule
Demonstrates initiative to improve quality and customer service by striving to exceed customer expectations
Integrates and demonstrates CORE values and Expectations for Personal and Service Excellence to guide professional behaviors, while adhering to the policies and procedures of UPH
Balance team and individual responsibilities; be open and objective to others’ views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests
Practice reflects knowledge of DNV, HIPAA, OSHA and other federal/state regulatory agencies guiding healthcare
Demonstrates the ability to meet the department work schedule
Demonstrates the knowledge that patient and workplace safety is a priority by preventing errors, accidents and infections and reporting potential or actual concerns immediately
Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines
Demonstrates ability to meet business needs of department with regular, reliable attendance
Employee maintains current licenses and/or certifications required for the position
Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare
Completes all annual education and competency requirements within the calendar year
Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse
Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff
Takes appropriate action on concerns reported by department staff related to compliance
Qualification
Required
High School diploma or equivalent required
Experience using computer-based software, including but not limited to Microsoft office, required
Accurate data entry with numbers, letters and the ability to spell medical terms correctly required
Excellent verbal and written communication skills required
Preferred
Medical terminology course or equivalent preferred
One year previous experience in Patient Access or Billing preferred
Benefits
Paid time off
Parental leave
401K matching
Employee recognition program
Dental and health insurance
Paid holidays
Short and long-term disability
Pet insurance
Early access to earned wages with Daily Pay
Tuition reimbursement
Adoption assistance
Company
UnityPoint Health
UnityPoint Health is an integrated health system that provide a full range of coordinated care to patients and families.
10001+ employees
H1B Sponsorship
UnityPoint Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (2)
2022 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$0.19MKey Investors
Baldrick's Foundation
2025-11-20Grant
2014-02-12Grant· $0.19M
Leadership Team
MarCia Ekworomadu
Vice President, Operations- Oncology Service Line
Carmen Kleinsmith
Chief Nursing Officer
Recent News
Corridor Business Journal
2025-12-18
2025-12-02
Company data provided by crunchbase