A3 Solutions · 7 hours ago
Desktop Support Technician II & A/V Support - WW
Carlsbad, CA
Full-time
Onsite
New Grad, Entry Level
$30/hr - $30/hrA3 Solutions, Inc. is seeking a Desktop Support Technician to provide support for Windows OS and Microsoft Office Suite in an enterprise environment. The role involves troubleshooting and repairing computer systems, maintaining user accounts, and providing excellent customer service.
FinanceSoftware
Responsibilities
Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals
Desktop and Network Support
Ability to setup, configure and add all hardware
Assist Corporate Desk Side Support technicians with large IMAC’s
Documents, maintains, upgrades or replaces hardware and software systems
Supports and maintains user account information including rights, security and systems groups
Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed
Determines and recommends which products or services best fit the customers' needs
Imaging and image recovery
Experience doing break / fix repairs on desktops, laptops
Install / Re-install various software packages and updates
WiFi and VPN connections; Support of wireless devices
GREAT Customer Service skills
Qualification
Required
Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals
Desktop and Network Support
Ability to setup, configure and add all hardware
Assist Corporate Desk Side Support technicians with large IMAC's
Documents, maintains, upgrades or replaces hardware and software systems
Supports and maintains user account information including rights, security and systems groups
Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed
Determines and recommends which products or services best fit the customers' needs
Imaging and image recovery
Experience doing break / fix repairs on desktops, laptops
Install / Re-install various software packages and updates
WiFi and VPN connections; Support of wireless devices
GREAT Customer Service skills
Preferred
Preferred Industry Certifications - CompTIA; Microsoft, Cisco, DELL, Etc
Company
A3 Solutions
A3 Solutions is the developer of A3 Modeling, a tool that enhances regular Excel for enterprise-level budgeting and forecasting.
Founded in 1988
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Rob Lautt
CEO, Founder
Company data provided by crunchbase