A3 Solutions · 4 hours ago
Desktop Support Technician - ADS
Gastonia, NC
Full-time
Onsite
New Grad, Entry Level
$23/hr - $25/hrA3 Solutions, Inc. is seeking a skilled Desktop Support Technician to join their IT team. The role involves providing technical assistance and support to employees, focusing on troubleshooting and resolving hardware, software, and network issues to ensure smooth operations.
FinanceSoftware
Responsibilities
Provide technical support and troubleshooting for desktops, laptops, printers, and other peripherals
Install, configure, and maintain operating systems (Windows, Linux) and software applications
Set up and maintain user accounts in Active Directory
Assist with the setup and configuration of IT infrastructure components such as servers, routers, switches, and firewalls
Respond to user inquiries via phone, email, or in-person to resolve technical issues
Collaborate with other IT team members to implement system upgrades and enhancements
Document all support activities and resolutions in the ticketing system (ServiceNow)
Assist with software deployment using SCCM or similar tools
Ensure compliance with security protocols and policies
Perform regular system maintenance tasks such as backups and updates
Qualification
Required
Proven experience as a Desktop Support Technician or similar role
Strong knowledge of Windows operating systems (Windows 10, Windows Server)
Familiarity with TCP/IP networking protocols and troubleshooting
Basic understanding of Linux operating systems
Experience with ServiceNow or similar ticketing systems
Knowledge of IT infrastructure components such as servers, routers, switches, and firewalls
Familiarity with Active Directory administration
Excellent problem-solving skills and attention to detail
Strong communication and interpersonal skills
Preferred
Experience with firewall configuration and administration
Familiarity with virtualization technologies (VMware, Hyper-V)
Knowledge of scripting languages (PowerShell, Bash)
Benefits
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Retirement plan
Tuition reimbursement
Vision insurance
Company
A3 Solutions
A3 Solutions is the developer of A3 Modeling, a tool that enhances regular Excel for enterprise-level budgeting and forecasting.
Founded in 1988
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Rob Lautt
CEO, Founder
Company data provided by crunchbase