Harris Computer · 2 hours ago
Wincap Support Analyst
United States
Full-time
Remote
New Grad, Entry Level
$55K/yr - $70K/yrHarris School Solutions is seeking a Support Analyst to join our WinCap support team. The successful candidate will provide application support to customers for the WinCap School Financial Management software, assisting with complex questions related to its function and usage.
Responsibilities
Operate as a frontline, primary support liaison for WinCap clients, while effectively responding to inquiries received by phone and electronically submitted support tickets
Handle escalated support tickets; working directly with customers to provide services and help resolve problems
Provide trainings for client webinars and user groups
Manage requests for bug fixes and software enhancements
Recognize issues within the application, escalating to development when needed
Use discretion to effect timely solution of problems in order to ensure customer satisfaction, eliminate downtime and prevent cost overruns
Collect detailed information to categorize request in order to determine method of resolution and create processes and guides
Demonstrate excellent analytical, research and problem-solving skills with a strong ability to multi-task and prioritize work effectively
Exercise sound professional judgment in analysis of problem in order to: (1) attempt solution by phone, or (2) decide proper level of maintenance required to solve problem
Other duties as assigned
Qualification
Required
Bachelor's degree in accounting or equivalent work experience
Experience with Fund Accounting for NYS BOCES and school districts
Outstanding customer service and organizational skills
Exceptional analytical, troubleshooting and problem-solving skills
Excellent verbal and written communication skills
Positive, results oriented mindset
Preferred
Prior experience in a NYS school district or BOCES business office
Knowledge of BOCES Services and BOCES Aid filings and calculations
General accounting experience within NYS BOCES and School Districts
Application Support experience
Company
Harris Computer
Harris provides mission-critical software solutions for the Public Sector, Healthcare, Utilities, and Private Sector verticals throughout North America, Europe, Asia, and Australia.
Founded in 1976
10001+ employees
H1B Sponsorship
Harris Computer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Scott Thomas
Group Leader/CEO - Novum Group, Harris Healthcare (Constellation Software TSX:CSU)
Diane Gibson, SHRM-CP
Human Resources Business Partner
Company data provided by crunchbase