Coastal Waste & Recycling, Inc · 4 hours ago
Customer Service Representative
Panama City, FL
Full-time
Onsite
New Grad, Entry LevelCoastal Waste & Recycling is a growing privately owned, locally operated solid waste disposal and recycling company. They are seeking a dedicated and customer-focused Customer Service Representative to ensure a seamless experience for customers by handling inquiries, resolving issues, and providing top-notch support.
Environmental Consulting
Hiring Manager
Rafaella L.
Responsibilities
Respond promptly and professionally to customer calls regarding waste collection services, billing, and account management
Address and resolve customer complaints efficiently to ensure a positive experience
Process service requests, cancellations, and account updates with accuracy
Maintain organized records of customer interactions, transactions, and feedback
Collaborate with dispatch and operations teams to ensure timely service delivery
Provide clear information about services, policies, and procedures
Follow up with customers to confirm issue resolution and satisfaction
Assist with reporting and documentation as needed
Qualification
Required
High school diploma or equivalent; additional education in customer service or related fields is a plus
Previous experience as a customer service representative, preferably in waste management or a related industry
Strong communication and interpersonal skills
Proficiency in customer service software and other relevant computer applications
Excellent problem-solving skills and attention to detail
Ability to multitask and perform under pressure
Strong organizational and time management skills
Benefits
Highly Competitive Pay
Comprehensive Health Benefits Package
401(k) Plan with Company Matching Program
Various Employee-Centric Perks and Initiatives
Opportunities for Overtime Pay
Opportunities for Professional Development and Growth
Company
Coastal Waste & Recycling, Inc
Coastal Waste & Recycling is a privately owned, solid waste disposal and recycling company headquartered in Boca Raton, Florida with over 40 operating locations in Florida, Georgia and South Carolina.
Founded in 2017
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Summer Street Capital Partners
2023-06-13Acquired
2018-10-24Series Unknown
Leadership Team
Brendon J. Pantano
Chief Executive Officer
Dennis Pantano
Chief Operating Officer
Recent News
UK Investor Magazine
2025-07-24
2023-08-19
Company data provided by crunchbase