Arctic Wolf · 5 days ago
Manager, IT Enterprise Applications
Eden Prairie, MN, USA
Full-time
Hybrid
Mid, Senior Level, Lead/Staff
10+ years expArctic Wolf is a leader in redefining the cybersecurity landscape, and they are seeking a Manager of IT Enterprise Applications to align technology solutions with the organization's strategic plan. The role involves overseeing the delivery and lifecycle management of enterprise SaaS applications while ensuring operational excellence and team leadership.
Cyber SecurityInformation TechnologyNetwork SecuritySoftware
Responsibilities
Translate business strategies into multi‑year application roadmaps; balance long‑term goals with pragmatic short‑term solutions and quick wins
Evaluate application/infrastructure scalability, plan upgrades/releases, and guide configuration change governance (implementation, backup, and rollback plans)
Manage the Enterprise Applications function; set priorities, manage workload, and escalate effectively
Manage and coach an individual‑contributors:set objectives, review designs, ensure platform health/compliance, and facilitate professional growth
Hire, develop, and mentor staff; build an engaged, high‑performance team culture aligned to service level commitments
Oversee vendor relationships and implementation partners to ensure delivery quality and adherence to standards
Operate within an ITIL‑aligned support model focusing on quality support, communication, stakeholder engagement, and measurable performance metrics
Establish and report on KPIs/SLAs for application health, incident/problem management, change success, and project delivery
Provide internal users with top‑tier support enablement, training, and clear documentation; champion 'shift‑left' knowledge practices
Direct project execution (system upgrades, new process rollouts, audits, migrations) with defined timelines, risk controls, and stakeholder communication
Analyze cost, value, and risk of application investments; advise leadership on prioritization and action
Guide the backlog: workflows, integrations, scripting standards, testing protocols, reporting/dashboards, and documentation
Ensure platform compliance (health, usage, security), coordinate instance upgrades, and manage discovery/orchestration where applicable
Qualification
Required
10+ years of IT leadership with demonstrated success in Enterprise Applications (specifically, Microsoft, Zoom, Slack, Confluence, Jira, ServiceNow) management and solution delivery
Experience with Microsoft Copilot Agents (governance, deployment, metrics, etc.)
Superior project management, supervisory, and stakeholder communication skills
Experience partnering with vendors and holding them accountable
Proven ability to lead, manage, and develop a high‑performance team; hiring, coaching, and mentoring; accountability to service levels
Strong experience directing IT solution delivery, project management, and operational support within an ITIL framework
Able to review technical designs, prioritize work, and uphold standards for configuration, integrations, testing, and documentation
Excellent communication; ability to listen to business problems, chart solution paths, and advise on tool selection and practices
Analyze cost/value/risk and provide executive‑level recommendations
Demonstrated ability to evaluate, pilot and integrate AI capabilities into enterprise applications to improve business outcomes, automation and decision-making
Experience establishing governance models for AI usage, including data privacy, security, compliance and responsible model deployment within regulated enterprise environments
Preferred
Exposure to AI in an enterprise environment
CMMC / FedRAMP Moderate experience
Benefits
Equity for all employees
Flexible time off and paid volunteer days
RRSP and 401k match
Training and career development programs
Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services
Robust Employee Assistance Program (EAP) with mental health services
Fertility support and paid parental leave
Company
Arctic Wolf
Arctic Wolf is a cyber security company that provides cloud-native security operations technology to reduce cyber risks.
1001-5000 employees
H1B Sponsorship
Arctic Wolf has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$899.2MKey Investors
Blue Owl Capital CorporationViking Global InvestorsFuture Fund
2022-10-06Convertible Note· $401M
2022-01-06Secondary Market
2021-07-13Series F· $150M
Leadership Team
Ian McShane
Vice President of Product Management - Arctic Wolf Labs
Issara Srun
Vice President Sales Engineering
Recent News
2025-12-18
Lightspeed Venture Partners
2025-11-27
Company data provided by crunchbase