Geek Squad Agent (Retail Store) jobs in United States
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Best Buy · 2 months ago

Geek Squad Agent (Retail Store)

positionNorth Canton, OH
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
date0+ years exp

Best Buy is a leading retailer that aims to enrich lives through technology. As a Geek Squad Agent, you will be the first point of contact for customers seeking technology support, providing assistance with devices and offering solutions to their tech-related issues.

E-CommerceInternetRetailShopping
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H1B Sponsor Likelynote

Responsibilities

Provide positive, timely service to customers during the check-in and checkout process
Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
Help customers set up new devices and provide advice on whether to repair or replace old devices
Monitor service queues and provide accurate status updates to customers
Maintain knowledge and skillsets through certified training courses
Clearly communicate and partner with fellow agents

Qualification

Customer service experienceRetail experiencePassion for technologyAdaptabilityProblem-solving

Required

3 months of experience working in retail or customer service
Ability to work a flexible schedule, including holidays, nights and weekends

Preferred

Passion for technology and desire to solve problems
Ability to adapt and learn new skills in a fast-paced industry

Benefits

Competitive pay
Generous employee discount
Financial savings and retirement resources
Support for your physical and mental well-being

Company

Best Buy

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Best Buy is a multinational retailer of technology and entertainment products and services offering consumer electronics and more.
dateFounded in 1966
location
Bloomington, Minnesota, USA
people-size10001+ employees
web-link
https://www.bestbuy.com/

H1B Sponsorship

Best Buy has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (168)
2024 (159)
2023 (185)
2022 (181)
2021 (180)
2020 (66)

Funding

Current Stage
Public Company
Total Funding
unknown
1985-04-26IPO

Leadership Team

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Corie Barry
Chief Executive Officer
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Natasha (Tong) Young
Product Manager - Profile

Recent News

Bizjournals.com Feed (2025-11-12 15:43:17)
Best Buy to close longtime Santana Row location, 60 employees could face layoffs
2026-01-21
Android Central
How Google's new protocol transforms AI agents into shopping powerhouses
2026-01-13
Mashable
Googles new tech will let you buy stuff directly from an AI chatbot
2026-01-13
Company data provided by crunchbase