Membership Specialist, Family Accounts jobs in United States
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IXL Learning · 3 days ago

Membership Specialist, Family Accounts

positionRaleigh, NC
timeFull-time
remoteHybrid
seniorityEntry Level
date1+ years exp

IXL Learning is the country's largest EdTech company, seeking a Membership Specialist to join their Customer Support team. The role involves providing exceptional service to customers, assisting with account inquiries, and collaborating with technical teams to enhance products.

ArtEducationLanguage Learning

Responsibilities

Provide exceptional service and support to current and prospective customers
Effectively communicate key product features and benefits to customers via live chat, e-mail and phone
Respond to membership questions and assist customers with account inquiries, renewals, and changes
Receive and process international wire transfers, money orders, and PayPal payments
Identify, analyze, and report product bugs and customer enhancement requests
Work closely with the technical support, engineering, and product design teams on continued initiatives to develop and improve IXL’s products and services
Complete related projects successfully and promptly

Qualification

Customer service experienceCommunication skillsCritical thinkingDetail-orientedTechnology proficiencyTeamworkSelf-motivatedOrganizational skills

Required

Bachelor's Degree
1+ years experience in a customer-facing role in a corporate setting
Prior experience with phone systems and communication via email; prior live chat experience is a plus
Passionate about and dedicated to providing the highest quality service to our customers
Energetic, positive, loyal, mature person who works well independently and as part of a team
Excellent written and verbal communication skills
Self-motivated, detail-oriented and exceptionally organized
Exceptional critical thinking, research, and problem-solving skills
Comfortable with technology and passionate about bringing technology into the classroom

Company

IXL Learning

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At IXL Learning, we are passionate about improving learning for all.
dateFounded in 1996
location
San Mateo, California, USA
people-size1001-5000 employees
web-link
https://www.ixl.com/

Funding

Current Stage
Public Company
Total Funding
unknown
1999-06-03IPO

Leadership Team

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Paul Mishkin
CEO
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Alicia Laskowski, PHR, SHRM-CP
HR Partner
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Recent News

EIN Presswire
CAMPUS TECHNOLOGY AND THE JOURNAL ANNOUNCE WINNERS OF 2025 PRODUCT OF THE YEAR AWARDS
2025-11-14
PR Newswire
Testing, Testing: The IXL LevelUp™ Diagnostic for Math Now Helps High School Students Reach New Heights
2025-06-04
PR Newswire
School's Out, But Learning's Still In with IXL's New Summer Workbooks
2025-05-17
Company data provided by crunchbase