Sysco · 2 days ago
Customer Service Representative II - FP SSMG - US
Buckhead South Florida
Full-time
Onsite
Entry Level
1+ years expSysco is the global leader in foodservice distribution, and they are seeking a Customer Service Representative II to provide direct support to sales colleagues and customers. This role involves assisting customers with inquiries, resolving concerns, and delivering exceptional service to foster strong client relationships.
Electrical DistributionFood and BeverageFood DeliveryHealth CareHospitalityLogisticsMarketingMeat and PoultryRestaurantsSales
No H1B
Responsibilities
As the first point of contact, the Customer Service Representative is responsible for delivering exceptional service while maintaining professionalism and ensuring client satisfaction. This role requires effective communication, problem-solving abilities, and a keen understanding of customer needs. The representative collaborates closely with sales teams, departments, and distribution partners to coordinate processes and maximize sales opportunities
Can perform the Customer Service Level I responsibilities. These responsibilities include but are not limited to: handling simple requests and administrative job duties of the department such as key pick-up requests, transportation and routing regarding delivery questions, processes will-call orders, provide customers with invoice copies, processes credit requests, maintains call list, order edit reports, supports new customer onboarding, answering general incoming phone calls, answer concerns and needs by communicating regularly with all customers, interdepartmental staff and sales colleagues
Has been fully trained and onboarded with expert product knowledge and system fluency, beginning to influence interdepartmental collaboration and support new colleague training
This role is the key contributor to Sales Consultant vacation coverage and all duties for seamless customer support in their absence
Handles complex issues such as escalated customer requests and immediate sales support needs
Proficient in all technical resource core computer systems and resources available to create solutions
This role is assigned specific unique duties related to independent contribution to increase department capacity and productivity
Performs other duties as directed by management
Qualification
Required
High school diploma or equivalent
1 year prior outside foodservice sales coordination or customer support experience
Strong verbal and written communication skills and the ability to present information clearly and professionally
Able to work in a fast pace environment
Problem solving proficiency: Resourcefulness in finding solutions and managing challenges
Attention to detail and ability to manage multiple tasks simultaneously
Resilience in handling changing priorities or unexpected situations
Ability to sit and work at a PC for extended periods
Basic computer skills, including proficiency in common office applications
Proactive in contributing to personal growth and organizational success
Preferred
Previous call center experience
Company
Sysco
Sysco sells, markets, and distributes food products to restaurants, hotels, and other hospitality businesses.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$4.25BKey Investors
Bank of America
2025-09-05Post Ipo Debt· $3B
2025-02-25Post Ipo Debt· $1.25B
1978-01-13IPO
Leadership Team
Kevin Hourican
President and CEO
Peter Jackson
Chief Executive Officer Sysco Europe
Recent News
2026-01-22
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