ICF · 9 hours ago
Senior Program Specialist
United States
Full-time
Remote
Mid, Senior Level
$89K/yr - $152K/yr
5+ years expICF is a global advisory and technology services provider, and they are seeking an Associate Program Manager for their Home Weatherization Program. This role involves supporting the operational and management aspects of delivering energy efficiency services to income-qualified households, ensuring program execution and compliance with regulatory standards.
ConsultingInformation TechnologyProfessional Services
Responsibilities
Assist in managing day-to-day operations of the Home Weatherization Retrofit Engagement, including subcontractor oversight
Support the implementation of Phase 1 (Energy Assessment & Direct Install) and Phase 2 (HVAC, Water Heating, and Weatherization) workstreams to meet production goals
Monitor customer feedback and complaint tracker, driving timely resolution and maintaining a positive customer experience
Track project progress, address service interruptions promptly, and ensure subcontractors respond within required timelines
Report on daily service interruption and ensure subcontractors’ timely response to resolve it
Collaborate with subcontractors, field teams and other stakeholders to promote program awareness and drive participation
Serve as a primary point of contact for contractors and field teams, resolving operational issues and facilitating clear communication
Prepare and deliver reports for internal and external stakeholders, including summaries of production progress and recommendations for improvement
Participate in technical training sessions and contribute to continuous improvement efforts
Identify operational inefficiencies and recommend process enhancements to improve turnaround time and service quality
Support quality assurance protocols and ensure adherence to BPI standards for energy efficiency retrofit
Represent the program at community events, workshops, or partner meetings to enhance visibility and drive enrollment
Qualification
Required
Bachelor's degree in energy management, environmental science, public administration, or related field (one year of experience can be substituted for one year of education)
5+ years of experience in program coordination, preferably in energy efficiency or housing services
Preferred
Familiarity with weatherization measures, energy audits, and health & safety protocols is a plus
Strong organizational and communication skills
Proficiency in Microsoft Office Suite and CRM platforms
Excellent communication and interpersonal skills
Ability to work with all levels of internal employees, as well as outside clients and vendors
Experience working with income-qualified programs or utility-sponsored initiatives
Knowledge of NJ Shares, Census Tract eligibility, and community outreach strategies preferred
Proficiency in MS Office Applications (Word, Outlook, Excel, PowerPoint)
Bilingual (English/Spanish) preferred
Benefits
Flexible workplace arrangements, work-life balance
Donation matching, volunteer opportunities
Tuition reimbursement
Access to professional development resources
401k matching
Employee Stock Purchase Plan
Company
ICF
ICF is a global consulting and technology services provider focused on making big things possible for our clients.
5001-10000 employees
H1B Sponsorship
ICF has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (31)
2023 (35)
2022 (29)
2021 (31)
2020 (38)
Funding
Current Stage
Public CompanyTotal Funding
$59MKey Investors
New York State Department of TransportationU.S. Environmental Protection Agency
2023-02-13Grant· $29M
2021-03-15Grant· $30M
2006-09-28IPO
Leadership Team
John Wasson
Chairman, President and Chief Executive Officer
James Morgan
Chief Operating Officer and EVP
Recent News
2026-01-15
2025-12-15
2025-12-08
Company data provided by crunchbase