Peak Scientific · 1 day ago
Field Service Engineer - DACH - New Item
Syracuse-Auburn Area
Full-time
Onsite
Mid LevelPeak Scientific is a leading innovator in the design, manufacture and support of high-performance gas generators for analytical laboratories. They are seeking a talented Field Service Engineer to join their Service division, responsible for maintaining the local installed base in operational condition and ensuring high levels of customer support.
ElectronicsManufacturingProduct Design
Responsibilities
Carrying out planned maintenance, repairs, installations and in-house training across the product range supported in the region, in a professional, prompt and efficient manner
Responding effectively and professionally to all customer requests ensuring that the Technical Support team, is informed to record them on to the Service Management System
Maintaining personal stock of parts and carry out monthly inventory checks as required
Regularly reviewing of service stock held in both the German warehouse and FSE van stock
Maintaining clear and accurate service reporting for all work carried out
Establishing effective relationships with HQ Technical Support, based in the UK, to ensure a high level of communication and co-operation for all aspects of customer and product support
Working with the service planning team, to plan the maintenance schedule for your region each month
Informing the European Service Manager of all serious customer complaints and escalations
Taking the initiative to continually enhance and develop knowledge and understanding of the complete product range
Qualification
Required
Experience or an understanding of pressure systems and transportable gases
Good practical skills and a methodical approach to resolving problems
Ability to work under pressure against tight deadlines
Self-motivated and able to work autonomously
Strong communication, interpersonal and organisational skills
Fluency in German and English
Benefits
Competitive remuneration package
Opportunity to develop within a rapidly expanding technology manufacturing business
Company
Peak Scientific
Peak Scientific is a technology manufacturing firm that specializes in laboratory gas generators.
Founded in 1997
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Lou Gehm
OEM & Channel Partner Manager, North America
Recent News
Research & Development World
2025-06-05
Google Patent
2025-05-06
Company data provided by crunchbase