Dayalbagh Educational Institute · 7 hours ago
Desktop Support Lead
Channahon, IL
Full-time
Onsite
Senior LevelDayalbagh Educational Institute is seeking a Desktop Support Lead to manage and support desktop and laptop hardware. The role involves overseeing daily operations, troubleshooting issues, and ensuring effective application and software installations.
Higher Education
Responsibilities
Strong knowledge of desktop/laptop hardware
Good knowledge of Win 10, Win 11 & MS Office
Knowledge of Mac OS is preferred
Understanding of daily operations and delivery processes
Application / software installation and trouble shooting
Knowledge / exposure on ticketing tools (Service Now)
Windows system administration
Strong Troubleshooting Skills
Hardware, operating system & software knowledge of laptops, desktops & mobile devices, printers etc
Working knowledge of supporting computer peripherals, like printer, scanners and non-standard devices etc
Understanding of active directory, networking
Strong understanding of AMDB and CMDB architecture
IT Stockroom Management, Operational variance
Qualification
Required
Strong knowledge of desktop/laptop hardware
Good knowledge of Win 10, Win 11 & MS Office
Understanding of daily operations and delivery processes
Application / software installation and trouble shooting
Knowledge / exposure on ticketing tools (Service Now)
Windows system administration
Strong Troubleshooting Skills
Hardware, operating system & software knowledge of laptops, desktops & mobile devices, printers etc
Working knowledge of supporting computer peripherals, like printer, scanners and non-standard devices etc
Understanding of active directory, networking
Strong understanding of AMDB and CMDB architecture
IT Stockroom Management, Operational variance
Preferred
Knowledge of Mac OS
Company
Dayalbagh Educational Institute
Dayalbagh Educational Institute is a higher education company based out of Uttar Pradesh, India.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase