CHANEL · 1 hour ago
Account Manager - Boots Plymouth
Plymouth
Full-time
Onsite
Mid LevelCHANEL is an independent company that believes in the freedom of creation, cultivating human potential and acting positively in the world. The Account Manager will lead a passionate team to create exceptional client experiences and manage retail activities that enhance the brand's image and market leadership.
ApparelFashionJewelryRetail
Responsibilities
The Account Manager guides their team towards achieving results and developing individual talents
They will create an environment rich with ethics, integrity and diversity, which leads to positive team collaboration
Proactively identify, address and manage any employee relations issues with the support of their Retail Development Manager in accordance with the local CHANEL policies and procedures and share feedback on performance
Help facilitate frequent team and individual communication in order to ensure collective knowledge to all members of the team
Share the brand vision and the business challenges, give meaning and empowerment to the team while holding them accountable
Responsible for building CHANEL’s portfolio of clients through data capture in line with the brand expectation
Develop business initiatives in line with the brand vision and strategy
Takes responsibility for staff rotas including day-to-day operational zoning to ensure floor coverage and optimal client experience
Communicate retail and collateral stock needs to all necessary parties
Has a solid understanding of the business environment
Provide feedback and reporting to line manager in order to influence strategies and recommendations
Lead by example on the selling floor by creating tailor-made, personalised client experiences and build long-lasting relationships
Consider the omni-channel journey as a whole and help the team embrace digital shopping trends
Facilitate the resolution of client service complaints with a holistic approach so that each client leaves satisfied, regardless of which channel they chose to shop
Ensure team has tools/training to provide a CHANEL client experience
Ensure visual merchandising guidelines are adhered to throughout the counter and guarantee that the business remains clean, tidy and welcoming at all times
CHANEL Insider: has a solid knowledge of the brand, its heritage and know-how, and shares it with clients as well as the team
Implement all training received, is curious to learn more in order to nourish a global and beauty culture, be pro-active in self-learning
Implement and ensure respect of the uniform and grooming guidelines at all times
Qualification
Required
Leadership and Management skills
Strategic thinker: Analytical and systemic, challenge the status quo, communicate the vision to inspire and engage
Relationship-focused: Collaborative, partnering and influencing skills
Ability to develop and empower people: Listening and empathy, feedback and coaching skills, performance management, delegation
Performance minded and decisive, strive for continuous improvement
Soft skills
Posture and communication skills: Verbal and written communication, story telling
Curious, personal agility, continuous learner
Self-awareness, self-confidence, and self-control/stress management
Enthusiasm, energy and motivation
Trustworthy with integrity/ethics
Benefits
Private Medical Insurance covering pre-existing medical conditions and ability to add family members
Online GP App with 24/7 appointments available within 24 hours
Cycle Scheme participation for a tax-exempt bike and/or accessories
Pension
Life Assurance
Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
Employee Assistance Programmes and Other Support Lines
Arts & Culture Ticket Discounts across major London attractions
CHANEL Product Discounts
Employee Only Sales
Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones
Company
CHANEL
CHANEL is provider of latest in fashion & accessories, eyewear, fragrance & beauty, fine jewelry and watches.
Founded in 1883
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$757.16M2024-07-30Debt Financing· $757.16M
Leadership Team
Adina Kagan
Head of Strategy & Transformation
Laurence Perrin
Chief Compliance Officer
Recent News
Global Cosmetics News
2026-01-11
Company data provided by crunchbase