Recruiting from Scratch · 2 days ago
Associate Solutions Engineer
New York, United States
Full-time
Onsite
Entry Level
$80K/yr - $120K/yr
1+ years expRecruiting from Scratch is a specialized talent firm dedicated to helping companies build exceptional teams. They are seeking a Technical Solutions & Support Specialist to serve as a subject matter expert on customer systems, ensuring clients receive fast and accurate support while collaborating with internal teams to improve customer experience.
Staffing Agency
Hiring Manager
Michael L.
Responsibilities
Develop a deep understanding of customer implementations, configurations, and workflows
Support client onboarding by translating customer preferences into system settings
Troubleshoot integrations with email, calendars, CRMs, and property management systems
Act as a trusted, customer-facing point of contact for technical and operational issues
Communicate clearly and professionally with customers to understand issues, reproduction steps, and business impact
Prioritize support requests based on severity and operational impact
Advise customers on best practices for configuring and interacting with AI-powered assistants
Investigate bugs using SQL queries, logs, and internal data sources
Write clear, high-quality ticket summaries outlining root cause, reproduction steps, and business impact
Communicate fixes back to customers and confirm resolution
Share learnings and updates with internal teams to improve systems and processes
Qualification
Required
Bachelor's degree in Computer Science or equivalent technical field, or comparable hands-on experience
1–3 years of experience in a technical support, solutions, or customer-facing role
Demonstrated technical proficiency through education, bootcamps, or prior work experience
Strong analytical mindset with a bias toward data-driven decision-making
Excellent written and verbal communication skills
Comfortable working directly with customers to solve complex problems
Willingness to work onsite five days a week in a collaborative office environment
Preferred
Experience with support tools or CRMs such as Zendesk or Salesforce
Experience writing SQL queries and working with logs or event data
Familiarity with API testing tools like Postman
Experience with monitoring or logging platforms such as Datadog
Advanced proficiency in Google Sheets or Excel
Exposure to reporting or analytics tools such as Tableau
Experience building internal tools with low-code or no-code platforms (e.g., Retool)
Benefits
100% employer-covered medical, dental, and vision premiums
Fully paid parental leave
401(k) benefits
Commuter benefits
Fitness and home services stipend
Unlimited vacation and paid holidays
All meals provided in-office
Relocation packages available for qualified candidates
Company
Recruiting from Scratch
A recruiting agency working with technology companies to help them hire software engineers, data roles, product managers, and hardware.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Will Sanders
Founder / CEO
Tom Callahan
Managing Partner, Retained Executive Search
Recent News
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