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Fiserv · 3 months ago

Cloud Contact Center DevOps

Omaha, Nebraska

Full-time

Onsite

Mid Level

$79K/yr - $134K/yr

4+ years exp

Fiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers. The Cloud Contact Center DevOps role involves building and supporting core Contact Center applications, integrating AI-driven automation, and ensuring platform performance and availability.

Financial ServicesFinTechInformation ServicesInformation Technology

No H1B

U.S. Citizen Only

Responsibilities

Collaborate across business and IT teams to implement and support new capabilities within the Contact Center Technology stack and self-service platforms

Lead efforts to integrate AI-driven automation and natural language processing into Contact Center workflows

Ensure high availability and performance of the Contact Center platform by responding swiftly to issues, questions, and concerns

Participate in systems integration efforts as new needs arise, including cloud-native and hybrid deployments

Design, develop, and implement software applications using Python, Node.js, .NET, or equivalent technologies

Build and maintain CI/CD pipelines and DevOps practices to streamline development and deployment processes

Perform coding, testing, and debugging of applications to ensure optimal performance and scalability

Maintain and improve existing codebases and lead peer review processes

Qualification

PythonCI/CD pipelinesCloud Contact Center solutionsAI integrationNode.js.NETSQL databasesSIP technologiesWebRTCC#C++Understanding of integration methodologiesInitiative-taker mindset

Required

4+ years of experience in software development

2+ years of experience in Python, Node.js, .NET, Java, C#, C++, or similar programming languages

2+ years of experience in SQL databases

2+ years of experience with CI/CD pipelines and DevOps practices

2+ years of experience supporting and administering omni-channel cloud Contact Center solutions such as Genesys, NICE, Verint, or Cisco

2+ years of experience with SIP (Session Initiation Protocol), RTP (Real-time Transport Protocol), and WebRTC (Web Real-Time Communication) technologies

Direct experience implementing Cloud Contact Center solutions in enterprise environments

Experience integrating AI technologies into Contact Center platforms for automation and enhanced customer experience

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role

Preferred

Strong understanding of integration methodologies, testing, and deployment processes

A natural curiosity and passion for the Contact Center space, with a drive to lead modernization and innovation

Initiative-taker mindset with the ability to proactively partner with both IT and business stakeholders

Experience in the financial services industry and Contact Center/Self Service domain

Company

Fiserv

Glassdoor3.1

Fiserv is a provider of technology solutions to the financial services industry.

Founded in 1984

Brookfield, Wisconsin, USA

10001+ employees

http://www.fiserv.com

Funding

Current Stage

Public Company

Total Funding

$2.48B

Key Investors

BlackBird Financial LP

2026-01-06Post Ipo Equity

2025-04-29Post Ipo Debt· $2.48B

1986-10-03IPO

Leadership Team

Michael Lyons

President and CEO-Elect, Fiserv

Robert Hau

EVP, CFO

Recent News

GlobeNewswire

FISERV INVESTIGATION ALERT: Bragar Eagel & Squire, P.C. is Investigating Fiserv, Inc. on Behalf of Long-Term Stockholders and Encourages Investors to Contact the Firm

2026-01-23

The Motley Fool

3 Things Investors Need to Know About Fiserv in 2026

2026-01-23

legacy.thefly.com

Fiserv, Sumitomo Mitsui partner to bring Clover suite to Japan

2026-01-22

Company data provided by crunchbase