Allstate · 1 hour ago
Customer Service Associate III-1 (Remote Home- Based Worker)
United States
Full-time
Remote
New Grad, Entry Level
$23/hr - $24.50/hr
0+ years expNational General is a part of The Allstate Corporation, which means they are committed to addressing customers’ evolving needs. The Customer Service Associate III-1 is responsible for handling moderate to complex inquiries and resolving service concerns while ensuring customer satisfaction through efficient communication and documentation.
BankingFinanceFinancial ServicesInsuranceInsurTechVenture Capital
No H1B
Responsibilities
Inputs and tracks into the appropriate databases
Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tool
Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer’s part and updates as warranted
Working knowledge of insurance policies and related processes and procedures
Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable)
Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation
Ensure facilitation of first call resolution and customer satisfaction on all transactions handled
Resolve routine, complex, and unique questions/issues
Qualification
Required
Handling moderate to complex inquiries
Addressing various types of policies and billing inquiries from internal or external customers
Resolving service concerns while documenting customer requests
Completing changes to policies
Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions
Inputs and tracks into the appropriate databases
Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries
Be able to handle any requests regarding customer documentation and be able to clearly explain them
Working knowledge of insurance policies and related processes and procedures
Demonstrates accuracy in processing changes to customer policies
Identifies opportunities for cross sales (if applicable)
Employs probing questions and actively listens to customer issues or questions
Ensure facilitation of first call resolution and customer satisfaction on all transactions handled
Resolve routine, complex, and unique questions/issues
Preferred
0-2 years experience
Company
Allstate
Allstate is an insurance company that offers car, home, and life insurance services. It is a sub-organization of Allstate.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-06-24Post Ipo Debt· $500M
2014-01-13Post Ipo Equity
1993-06-11IPO
Leadership Team
Jonathan Adkisson
SVP & General Manager - Direct Distribution
Guy Hill
Executive Vice President, Product Management
Recent News
2026-01-16
Company data provided by crunchbase