BMO · 1 day ago
Senior Associate, Corporate Cards
United States
Full-time
Remote
Mid, Senior Level
$37K/yr - $68K/yrBMO is a leading financial services provider committed to creating lasting positive change for customers and communities. The Senior Associate, Corporate Cards is responsible for delivering exceptional service to corporate credit card program administrators and cardholders, handling inquiries through various communication channels, and ensuring compliance with administrative requests and guidelines.
BankingCrowdfundingFinanceFinancial Services
Responsibilities
You will provide frontline exceptional customer service to corporate card administrators and/or corporate credit card cardholders by handling incoming inquiries to the customer contact center via all communication channels including online and telephone
Accountable to fulfill administration requests in accordance with approved procedures to meet the client’s business objectives, in accordance with our service agreements from the beginning of their concern to the end
Provide corporate card administrators with real-time support on using program tools and technologies and act as a liaison between the corporate card client and various internal departments for issue resolution
In addition to providing inbound and outbound phone support, you’ll support off phone service requests for written authorization. Associates are empowered to follow up and escalate situations, working with different departments to uphold the service level agreement
The role is also accountable for pre-screening all requests to issue new corporate credit cards to ensure that they contain complete applicant information and supporting documentation in adherence to Anti-Money Laundering (AML) guidelines
Qualification
Required
Completed high school education, or equivalent work experience
Fluency in English and/or French (oral and written)
Passion and curiosity to help customers meet their needs and solve their concerns
Capability to critically think on your feet, multi-task and thrive in a fast-paced environment
Positive, enthusiastic attitude with strong people skills
Good knowledge of call center technology, processes and metrics
Communication skills (verbal and written) (In-depth)
Proven conflict resolution skills (Working)
Organizational awareness (Basic)
Some success working in similar and/or related sales & service environment (Basic)
Some understanding of Risk Management and Compliance (Basic)
Knowledge of corporate credit cards products and Services
Benefits
Health insurance
Tuition reimbursement
Accident and life insurance
Retirement savings plans
Company
BMO
We’re a bank, but there’s more to it than that. When you join BMO, it opens a world of opportunities.
Founded in 1817
10001+ employees
H1B Sponsorship
BMO has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (2)
2023 (6)
2022 (4)
2021 (2)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$7.54B2025-10-23Post Ipo Debt· $142.91M
2025-02-26Post Ipo Debt· $871.76M
2024-07-09Post Ipo Debt· $750M
Leadership Team
David Casper
U.S. Chief Executive Officer
Azam Dawood
Head Of Sourcing
Recent News
2026-01-20
MarketScreener
2026-01-06
Company data provided by crunchbase