Guardian Alarm · 2 weeks ago
Operations Manager Field
Cincinnati, OH
Full-time
Onsite
Mid Level
3+ years expGuardian Alarm is seeking an Operations Manager to oversee and coordinate all functions of the field service operations. The Operations Manager will manage the technician team, ensuring high customer satisfaction through effective service delivery and team development.
Security
Responsibilities
Oversee operation of Installation, Service, Dispatch, and Warehouse teams for assigned branch
Maintain budget requirements and streamline the areas that service and monitor alarms and the expansion of services in these areas
Responsible for coaching and training of field technicians
Manage workload, overtime, and overall demand on labor resource planning
Work closely with Sales and Field Support teams
Review and address any lost revenue in Service, as well as, lost potential revenue in the installation area
Ensure all fleet vehicles are up to date on maintenance, replacement, and assignment
Provide and maintain any and all licenses, permits or technical qualifications that are, or may be required by any governmental agency as part of that which is necessary to fulfill the duties of this position
Complete and review employee annual evaluations
Retain qualified people by helping them to develop individual growth plans with the Company
Coordinate the proper training of personnel with the Corporate Training Manager
Identify, formulate, execute, and monitor quality and efficiency procedures within the department
Manage field service team to provide optimum customer service
Develop and execute workflow for the field service team
Investigate and resolve any issues resulting from substandard performance
Address escalated customer inquiries, resolve escalated customer issues, and obtain customer feedback proactively
Maintain positive and healthy relationships with various teams to ensure customer service effectiveness
Qualification
Required
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Strong supervisory and leadership skills
Ability to function well and maintain a calm demeanor in a high-paced and at times stressful environment
Strong self-motivation and a professional attitude
Thorough understanding of safety laws, regulations, and policies
Thorough understanding of or ability to understand the full product suite that Guardian offers
Proficient with Microsoft Office Suite or related software
High School Diploma or GED required
3-5 years' experience in the security industry
High degree of knowledge of standards, practices, and panels commonly used in the alarm industry
Preferred
Some supervisory or leadership experience preferred
NICET Level II or equivalent certification preferred
Company
Guardian Alarm
Guardian Alarm is a security and investigations company offering security systems and access control systems.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Brent Uhl
President & Chief Executive Officer
Keith Patterson
Chief Operating Officer
Recent News
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