Kimball Midwest · 10 hours ago
Customer Service Associate I
Columbus, Columbus, OH, US
Full-time
Onsite
New Grad, Entry LevelKimball Midwest is a national distributor of maintenance, repair, and operation products, seeking a Customer Service Contact Center Associate I for their Columbus, Ohio location. The role involves providing excellent customer service, handling high call volumes, and ensuring accurate order entry and customer issue resolution.
AutomotiveChemicalE-CommerceSupply Chain Management
Responsibilities
Responsible for providing excellent customer service for sales reps, customer, and internal staff
Adhere to company scripts, policies and quality standards
Ability to handle high call volume and multitask
Provide accurate information regarding products, services, policies and procedures
Resolve customer issues efficiently and escalate complex cases to appropriate departments when necessary
Responsible for the order entry of phoned in orders (subject to company parameters) and special-order entry projects assigned by management
Performs monthly call tracking
Performs quarterly time tracking
Responds same day to all voicemails, emails, and Teams messages received within working hours
Qualification
Required
High school diploma or GED
Intermediate proficiency in Microsoft Office Applications (Outlook, AX, Excel, etc.)
The ability to communicate in a professional manner with management, sales representatives, customers, and co-workers in both written and verbal form
The ability to read and write small letters and numbers; the ability to make arithmetic calculations; and the ability to understand and follow written and oral instructions
The ability to work fully in the office in Columbus, OH- this is not a remote or hybrid role
The successful completion of a ninety (90) day orientation period
Preferred
Previous call center, customer service experience is preferred
Benefits
Health, dental and vision insurance
Company sponsored life
Optional life and disability insurance
Health Savings Accounts
Flexible Spending Accounts
A 401(k) plus match
Tuition Assistance
Paid Parental Leave
Paid Time Off (PTO)
A Dress for your Day dress code
Paid holidays
Company
Kimball Midwest
Kimball Midwest is an e-commerce store that offers an array of abrasive, automotive, electrical, paint, and cleaning products.
Founded in 1923
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Julio Ramirez
Chief Financial Officer
Colleen Lowe
Executive Assistant to Chief Financial Officer
Recent News
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