GMSTEK, LLC · 4 hours ago
Customer Support Specialist - Aviation Software | FBO Operations | Remote (North America)
United States
Full-time
Remote
Entry, Mid LevelGMSTEK is an aviation technology company that offers the X-1FBO platform for Fixed Base Operators and general aviation. The Customer Support Specialist will support the X-1FBO software by resolving issues, delivering training, and assisting customers in adopting modern tools for their operations.
AppsData IntegrationSoftware
Responsibilities
Provide knowledgeable, professional customer support via phone, chat, help desk, and occasional in-person interactions
Troubleshoot technical and workflow-related issues within the X-1FBO platform
Own customer issues from intake through resolution with high follow-through
Maintain accurate records and updates in Zoho Desk and CRM
Collaborate with internal teams to resolve issues and improve customer experience
Participate in web-based and occasional on-site training sessions
Qualification
Required
Required experience in FBO operations, general aviation customer service, or line service
Strong written and verbal communication skills
Comfort working with modern software and learning new systems
High attention to detail and strong sense of ownership
Ability to work independently while collaborating with a distributed team
Willingness to travel periodically as needed
Preferred
Experience using the X-1FBO platform is highly preferred
Previous customer support or help desk experience is a plus but not required
Company
GMSTEK, LLC
GMSTEK is a specialized technology firm located in Miami, FL, and the developer of the groundbreaking X-1FBO software suite for Business and General Aviation.
Founded in 2015
11-50 employees
Funding
Current Stage
Early StageLeadership Team
George Reyes
President and CEO
Jim Wiley
Chief Executive Officer
Company data provided by crunchbase