Lindenwood University · 5 hours ago
Technician, Information Technology Help Desk I
St. Charles Campus
Full-time
Onsite
New Grad, Entry LevelLindenwood University is an educational institution seeking a Technician for their Information Technology Help Desk. The role involves providing day-to-day help desk services, assisting users with IT problems, and ensuring effective communication and resolution of service requests.
AlumniEducationHigher EducationUniversities
Responsibilities
Resets user passwords for domains, voicemail, and other University systems
Assists users in the removal of computer viruses, malware, spyware, and other harmful programs
Installs and configures software for users as requested
Monitors campus ticketing system and seeks out resolutions to requests
Prioritizes workload based upon importance/urgency of individual requests
Assists with the creation and troubleshooting of University-issued IDs
Supports the mission of the University and serves as an ambassador of the Q2 culture of service excellence
Models, supports, and holds others accountable to the University’s values
Assists users by troubleshooting issues until completion
Works with users to troubleshoot or identify technical or complex issues
Communicates with team members to resolve or escalate service requests
Gathers and enters necessary information/details into ticketing application
Communicates with users during any service request, providing regular status updates until completion/resolution
Job may require other duties as assigned
Qualification
Required
Bachelor's degree
Demonstrated ability to work effectively with individuals from diverse communities and cultures
Excellent verbal and written communication skills
Highly organized with ability to direct multiple projects simultaneously
Ability to use good judgment and think critically
Ability to prioritize user requests correctly
Excellent collaborative skills
Ability to coordinate with other departments
Ability to work effectively at a computer for up to eight hours daily
Ability to sit for extended periods of time
Ability to lift up to 50 pounds
Ability to use repetitive wrist, hand, and finger movements to type regularly
Regular attendance is a necessary and essential function
Preferred
Related experience preferred
Benefits
Upon hire, employer-paid tuition benefits for bachelor’s (employee, spouse, and dependent) and master’s degree programs (employee and spouse only).
Tuition discounts for doctoral programs (employee only).
Comprehensive benefits plan: medical, dental, vision, life insurance, disability insurance, and retirement options.
Paid holidays: MLK Jr. day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving break (Wednesday – Friday), and winter break (Dec. 23 – Jan. 1).
Free lunch Fridays: LU employees are eligible for a free meal on Fridays at the Evans Commons Dining Hall or Spellman Dining Hall; Chick-fil-A and Qdoba included.
Professional development opportunities through the Lindenwood Learning Academy.
Company
Lindenwood University
Lindenwood University is a school in Saint Charles.
Founded in 1827
1001-5000 employees
H1B Sponsorship
Lindenwood University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Missouri Technology Corporation
2022-03-22Grant
Leadership Team
John Kaufhold
Vice President, Fiscal Affairs/Chief Financial Officer
Joe Sallustio, EdD
Senior Vice President & Chief Experience Officer
Recent News
Smart Business News
2025-11-07
Seattle TechFlash
2025-04-14
Company data provided by crunchbase