OMICRON electronics · 1 month ago
Technical Support Engineer - Electrical Engineer (f/m/x)
Houston, TX, United States
Full-time
Onsite
Mid Level
3+ years expOMICRON electronics is an international multi-cultural company seeking a Technical Support Engineer specializing in Electrical Engineering. The role involves providing technical support to customers, developing troubleshooting guides, and collaborating with engineers to resolve technical issues.
Electronic Design Automation (EDA)ElectronicsManufacturingTest and Measurement
Responsibilities
Provide timely and effective technical support to customers through phone and email communication
Document customer interactions
Develop tailored instruction guides to support troubleshooting and product use
Assist technicians in troubleshooting OMICRON test equipment
Diagnose mechanical, hardware, software, and systems failures using established procedures
Collaborate closely with Application Engineers and other Technical Support Engineers to increase knowledge and ensure prompt resolution of customer issues
Assist engineers with technical issues and recommend solutions
Develop and implement resolutions for identified problems following standard practices and procedures
Identify, document, and recommend improvements to existing procedures and tools to enhance customer satisfaction
Support continuous improvement of component repair methods and capabilities
Participate in company promotional activities (fairs, exhibitions, conferences, etc.)
Support Application Engineers during customer site visits
Perform other duties as assigned
Qualification
Required
Provide timely and effective technical support to customers through phone and email communication
Document customer interactions
Develop tailored instruction guides to support troubleshooting and product use
Assist technicians in troubleshooting OMICRON test equipment
Diagnose mechanical, hardware, software, and systems failures using established procedures
Collaborate closely with Application Engineers and other Technical Support Engineers to increase knowledge and ensure prompt resolution of customer issues
Assist engineers with technical issues and recommend solutions
Develop and implement resolutions for identified problems following standard practices and procedures
Identify, document, and recommend improvements to existing procedures and tools to enhance customer satisfaction
Support continuous improvement of component repair methods and capabilities
Participate in company promotional activities (fairs, exhibitions, conferences, etc.)
Support Application Engineers during customer site visits
Perform other duties as assigned
General knowledge of power systems, especially in the fields of power system protection and network equipment
Excellent command of written and spoken English and excellent presentation skills is required
Attention to detail and strong problem-solving skills
Reliable work style with self-initiative
Enjoy working in a small team environment
Quickly adapt to new processes, system enhancements and workflow changes
Available to participate in company's activities (fairs, exhibitions, conferences, etc)
Bachelor's degree from an accredited school or university in Electronics or Electrical Engineering required
Preferred
At least 3 years' experience in related field preferred
Experience in customer support preferred
Experience working with Windows operating system
General knowledge of firewall protection and IT networks infrastructure preferred
Benefits
An attractive benefit package
Company
OMICRON electronics
OMICRON is an international company that works passionately on ideas for making electric power systems safe and reliable.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Michelle England
Subprocess Service Manager at OMICRON electronics
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