Long View Systems · 4 days ago
Senior IT Site Manager
Houston, TX
Full-time
Onsite
Senior Level, Lead/Staff
$86K/yr - $113K/yr
8+ years expLong View Systems is one of North America’s most dynamic IT providers, known for its collaborative and supportive culture. They are seeking a Senior IT Site Manager for their Houston branch to build relationships with clients, manage onsite support personnel, and ensure the delivery of services aligns with client expectations.
Information TechnologySoftware
Responsibilities
Day-to-day management of all of Long View’s onsite end user support personnel
Manage and coordinate with Long View’s offsite desk side resources and offsite shared services
Assure Long View’s IT team is monitoring and responding to the client’s ticket queue
Work with Long View’s recruiting and management team to screen and interview resources and hire to fill client services resource roles for Long View’s onsite team in order to provide the agreed upon service to client
Ensure resources have a solid understanding of client’s culture, policies, practices and guidelines
Track each service provided by the client services team
Communicate status of incidents, plans for resolving incidents and completed incident reports
Offer expertise and insight into best practices that client may incorporate into the delivery of client services
Make recommendations on metrics that may be used to measure performance of services being delivered
Manage the processes, tools, best practices, and measurements utilized in delivery of Services
Provide monthly reporting to your client on agreed upon performance criteria
Qualification
Required
8+ years in an IT leadership role directly responsible for customer experience providing support for multiple technologies and/or services, preferably in a managed services environment
Understanding of wide range of IT infrastructure technologies, including cloud
Ability to coordinate and oversee all operational activities within the accounts you support
Expertise in project resource coordination and resourcing
Leadership in major incident processes and provide client specific guidance to the incident resolution team
Excellent presentation and communication skills
Expertise in contract management
Preferred
Bachelor's Degree in Computer Science or Information Technology Management
Knowledge of ITIL Foundations; ITIL certification
Benefits
Comprehensive benefits package from day one
Medical
Accident Insurance
Critical Illness Insurance
Dental
Vision
Health Savings Account (HSA) (LVS contributes $500 per plan year)
Flexible Spending Account (FSA)
Short-term Disability
Long-term Disability
Life Insurance
Accidental Death & Dismemberment
Voluntary Life and Accidental Death & Dismemberment
Retirement Savings 401(k) (LVS contributes 5% of previous year’s W2 earnings) and ROTH
Discount Program
Employee Assistance Program
Company
Long View Systems
At Long View, we believe technology should move business forward—plain and simple.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Brent Allison
CEO
Robin Bell
CTO Emeritus
Recent News
Canadian News Wire
2024-03-20
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