USAA · 3 days ago
Executive Director - General Manager/Site Leader - Charlotte, NC
Charlotte, NC - CENTS
Full-time
Onsite
Senior Level, Lead/Staff
$148K/yr - $266K/yr
10+ years expUSAA is dedicated to empowering its members to achieve financial security, and they are seeking an Executive Director - General Manager/Site Leader for their Charlotte office. The role involves acting as a liaison for site operations, ensuring effective communication, strategic oversight, and fostering community relationships while managing site performance and resources.
BankingFinancial ServicesInsuranceVenture Capital
No H1B
Responsibilities
Acts as the key liaison for the Charlotte site, facilitating communication between site operations and senior leadership. This involves proactively reporting on site performance relative to strategic objectives, highlighting critical issues with recommended solutions, and celebrating achievements to ensure cohesive strategy and effective decision-making
Acts as USAA's brand ambassador at the Charlotte site, actively engaging at member and employee events, and cultivating strategic relationships with key community stakeholders to enhance USAA's reputation and fostering goodwill within the local area
Provides strategic direction and oversight to all Charlotte site support functions (e.g., facilities, security, IT support), ensuring the delivery of exceptional service and proactive issue resolution to maintain a safe, productive, and well-maintained work environment. Establishes and monitors service level agreements (SLAs) with these support functions
Leads the development, implementation, and maintenance of comprehensive Charlotte site Business Continuity (BC) plans, conducting regular risk assessments and simulations to ensure operational resilience and minimize disruption during emergencies and unforeseen events. Partners with corporate security and IT to ensure alignment with enterprise-wide BC standards. USAA emphasizes robust business continuity planning to ensure operational resilience
Manages and oversees the Charlotte site's corporate contribution budget, ensuring responsible allocation of resources and adherence to budgetary guidelines. Tracks expenditures, analyzes budget variances, and provides regular financial reports to senior leadership
Empowers Charlotte site leadership and teams to operate with autonomy while ensuring adherence to USAA's strategic objectives and established directives. Fosters a culture of accountability and ownership while providing necessary guidance and support
Drives Charlotte site performance by rigorously monitoring and analyzing key performance indicators (KPIs). Identifies areas for improvement, implements data-driven solutions, and fosters a culture of continuous improvement through the proactive sharing of best practices and lessons learned within the site
Oversees the successful execution and integration of association-wide projects within the Charlotte region/site, ensuring on-time and within-budget delivery while minimizing disruption to ongoing operations. Collaborates with project managers to mitigate risks and ensure stakeholder alignment
Builds and oversees the Charlotte site's team of professionals through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities
Ensures risks associated with business activities at the Charlotte site are effectively identified, measured, monitored, and controlled in accordance with USAA's enterprise-wide risk and compliance policies and procedures. USAA places a significant emphasis on robust risk and compliance management across all its operations
Qualification
Required
Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree
10+ years of experience as a Site Leader or GM overseeing a large workforce of approximately 500+ employees and contractors at a major site, preferably in Charlotte
Proven collaborative communication skills and ability to influence decisions at senior levels within USAA's complex organizational structure, specifically as applied to the Charlotte site
Proven capability to communicate effectively across all levels of the Charlotte site, from junior representatives to executive management, both within the site and across the broader organization
Preferred
As a resident of Charlotte for over 10 years, possesses extensive local knowledge and established deep connections with key officials, providing a strategic advantage for community engagement and government relations
Proven deep connections with key Charlotte officials and local military organizations and leadership, leveraging a 10+ year residency in the area
Strong understanding of the unique needs and challenges of the military community in the Charlotte area, and a passion for advocating on their behalf within local government and community relations
Experience collaborating with key Charlotte resources, local government officials, and partners, influencing local political decisions and strategy, and supervising work to achieve strategic goals for the site
Executive-level business acumen in government relations, policy development, and strategic alliances, specifically as they impact the Charlotte site's operations and community engagement
Validated ability to work with local Charlotte government officials, including senior administration officials, members of the North Carolina State Legislature, and state agency officials relevant to the site's operations
Consistent track record of working with and earning the trust and confidence of high-profile local government leaders in the Charlotte area, serving as a trusted advisor/counselor on matters pertinent to the site
Seek out opportunities for expansion and growth within the Charlotte market by developing new business relationships and partnerships for USAA
Benefits
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program with paid holidays plus 16 paid volunteer hours
Various wellness programs
Career path planning and continuing education
Company
USAA
USAA is a financial services company.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Julie McPeak
SVP, General Counsel Insurance
Waqas Durrani
Senior Vice President, General Counsel - Enterprise Shared Services
Recent News
24-7 Press Release Newswire
2026-01-11
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