Midlands and Lancashire Commissioning Support Unit · 11 hours ago
B3 Administrator
Enfield, CT
Full-time
Onsite
New Grad, Entry LevelMidlands and Lancashire Commissioning Support Unit is dedicated to providing administrative support within Community Adult Therapy services. The administrator will be the first point of contact for patients and clinicians, managing referrals, appointments, and maintaining patient records with minimal supervision.
Health CareHospitalInformation Technology
Responsibilities
To be able to work independently using own initiative, with minimal direct supervision
To be able to use own judgement in determining the urgency and priority of patient calls and pass these on to the appropriate team
To identify own training needs on a continual basis and participate in the KSF review process yearly
To carry out any other duties, with the scope of the post, which may be allocated from time to time
To take referrals and messages ensuring they are logged and passed on to the appropriate clinician in line with indicative urgency
To liaise with patients and their carers, relatives, Social Services, members of the Primary Health Care Team and any other agencies as appropriate, maintaining confidentiality and treating all situations with sensitivity and tact
To record referrals and retrieve patient information using the RIO Data Management system
To report duplicates and highlight errors to team leader
To ensure clinic lists are fully booked
To administer appointments, receive patients and contribute sensitively towards resolution of problems that may arise with patients or their carers
To disseminate other information to clinical teams and managers as requested
To organise referrals to other agencies under the direction of the senior clinician/admin team leader and in line with department protocols
Produce regular statistical, performance information and to provide patient information on an ad hoc basis for management as requested for audit etc
Maintain monthly E Roster duties as requested by Line manager
Collate and return travel claims and expenses as required by line manager
To ensure that the environment in which people are received promotes a high quality patient experience
To provide non-clinical advice to patients, carers and members of the public eg: displaying patient information leaflets etc
To process deliveries and monitor invoices as directed
To be responsible for maintenance and archiving of patient records
To be responsible for ordering, maintaining stocks and stationery supplies as required
This includes ordering specialist equipment as directed
To type correspondence as required
To carry out general photocopying and scanning and retrieving patient records
To report and follow up maintenance problems with the appropriate department and to arrange for service and repairs of equipment
Receive and distribute incoming and outgoing mail and any correspondence, including referral & discharge information
Ensure the effective storage of information through the design, implementation and maintenance of an efficient filing or IT system, which complies with Trust policies on record keeping
Attend team and other meetings as required
Qualification
Required
Able to produce evidence of a good basic education including numeracy and literacy skills
NVQ3 in secretarial or office administration or skills gained by equivalent experience or show a willingness to work towards this qualification or RSA3 or skills gained by equivalent experience
Excellent communication skills both face to face and via telephone
Keyboard /Computer skills using Word/ Excel. Ability to learn new software programmes. Data inputting skills
Able to diffuse potential conflict or aggressive situations. Good communication skills in dealing with members of the public
Experience of clinic and/or reception work
Experience of working with the public in a busy public service
Experience of working in the NHS
Preferred
Experience of using Rio
Company
Midlands and Lancashire Commissioning Support Unit
NHS Midlands and Lancashire is an NHS organisation which exists to help the NHS improve health and integrate care.
Founded in 2004Stoke-on-trent, Stoke-on-Trent, GBR
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Deborah Bywater
Chief Information Officer
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